Service Dispatch & Customer Care Specialist

Bart Depury Air Conditioing; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Fast-paced environment

Job summary

Bart Depury Air Conditioing is seeking a Dispatcher/Customer Service Representative in Tampa, FL. You will coordinate service calls, dispatch technicians, and ensure high-quality service and efficient operations.

The role requires strong communication, scheduling, and record-keeping skills, with flexibility for evenings and weekends if needed. Prior HVAC or logistics exposure is a plus, and a high school diploma is required.

Qualifications

• High school diploma or equivalent.
• Experience in dispatch, customer service, or similar role preferred.
• Experience in HVAC, plumbing, electrical, construction, or logistics is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone and email, ensuring timely communication.
• Provide information regarding services, scheduling, and options.
• Schedule services and coordinate with dispatchers to ensure smooth operations.
• Maintain records of appointments, customer details, and job statuses.

Skills

Excellent communication

Active listening

Multitasking

Problem solving

Time management

Education

High school diploma or equivalent

Tools

ServiceTitan

Microsoft Office

GPS tracking

Job description

Bart Depury Air Conditioing is seeking a Dispatcher/Customer Service Representative in Tampa, FL. You will coordinate service calls, dispatch technicians, and ensure high-quality service and efficient operations.

The role requires strong communication, scheduling, and record-keeping skills, with flexibility for evenings and weekends if needed. Prior HVAC or logistics exposure is a plus, and a high school diploma is required.