Service Dispatch & Customer Care Specialist

Bud Anderson | Cooling, Heating, Plumbing & Electrical; Lowell (AR); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Comprehensive training

Commission

Job summary

Bud Anderson | Cooling, Heating, Plumbing & Electrical in Lowell, AR is seeking a self-motivated service coordinator to join our growing team. You will handle customer inquiries, crisis management, and schedule service calls while dispatching technicians to multiple locations.

You will work with a remote team to share information, participate in training on company policies and service offerings, and ensure a positive customer experience through strong communication and organization.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Empathetic, customer-focused approach.

Responsibilities

• Answer incoming calls from new and existing customers
• Manage customer concerns by providing information and assistance in urgent needs
• Schedule service calls and appointments for customers
• Coordinate and dispatch service technicians to multiple locations
• Collaborate with a remote team to share information and support
• Participate in training to learn policies and offerings

Skills

Strong communication

Prioritization

Empathetic customer-focused

Job description

Bud Anderson | Cooling, Heating, Plumbing & Electrical in Lowell, AR is seeking a self-motivated service coordinator to join our growing team. You will handle customer inquiries, crisis management, and schedule service calls while dispatching technicians to multiple locations.

You will work with a remote team to share information, participate in training on company policies and service offerings, and ensure a positive customer experience through strong communication and organization.