Customer Service Representative

Bud Anderson | Cooling, Heating, Plumbing & Electrical; Lowell (AR); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Comprehensive training

Commission

Job summary

Bud Anderson | Cooling, Heating, Plumbing & Electrical in Lowell, AR is seeking a self-motivated service coordinator to join our growing team. You will handle customer inquiries, crisis management, and schedule service calls while dispatching technicians to multiple locations.

You will work with a remote team to share information, participate in training on company policies and service offerings, and ensure a positive customer experience through strong communication and organization.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Empathetic, customer-focused approach.

Responsibilities

• Answer incoming calls from new and existing customers
• Manage customer concerns by providing information and assistance in urgent needs
• Schedule service calls and appointments for customers
• Coordinate and dispatch service technicians to multiple locations
• Collaborate with a remote team to share information and support
• Participate in training to learn policies and offerings

Skills

Strong communication

Prioritization

Empathetic customer-focused

Job description

Looking to TRADE up to a better opportunity?

Bud Anderson is looking for a self-motivated individual with a positive attitude to join our growing and dedicated team! This position involves handling customer inquiries, crisis management, booking service calls, and dispatching for various service locations.

Schedule

• Monday - Friday (8am-5pm)
• During peak season, overtime is mandatory with weekend availability needed

What You Will Do

• Answer incoming calls from new and existing customers
• Manage customer concerns by providing appropriate information and assistance to customers in urgent need while ensuring a positive customer experience
• Schedule service calls and appointments for customers
• Coordinate and dispatch service technicians to multiple locations, ensuring timely response to customer requests.
• Work collaboratively with a remote team to share information, address challenges, and provide support when needed.
• Participate in training sessions to familiarize yourself with company policies, procedures, and service offerings.

What You Bring

• Strong communication and interpersonal skills.
• Ability to manage and prioritize tasks in a fast-paced environment.
• Empathetic and customer-focused approach.

Benefits

• Comprehensive training provided.
• $15 hourly plus commission

Bud Anderson is a leading provider of HVAC, plumbing, electrical, and generator services. We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We are an Equal Employment Opportunity Employer