Service Coordinator

RealREPP; Virginia; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Excellent salary DOE + bonus

401(k) with 50% match

Paid medical, dental & vision

Generous PTO days

Gym membership

Career growth & work-life balance

FSA, HSA, life & disability insurance

Job summary

RealREPP is recruiting for a Service Coordinator to support the Service Team, schedule and dispatch technicians, process work orders and billings, and ensure top-notch customer service.

The role involves coordinating resources, maintaining accurate customer accounts, and creating execution plans for Preventive Maintenance, Repair, and Replacement work, while liaising with Project Managers and technicians to deliver efficient service.

Qualifications

• High school diploma or GED required.
• Associate degree (AA) preferred.
• 2+ years of dispatching, administrative, or customer service experience.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational and multitasking abilities.
• Detail-oriented with problem-solving capabilities.
• Proficiency in Microsoft Excel and Word.

Responsibilities

• Serve as the primary point of contact for assigned teams’ customers.
• Receive customer warranty and service calls, determine issues, and schedule service support.
• Assign and dispatch qualified service technicians based on needs and availability.
• Communicate ETAs to customers and provide updates on delays or schedule changes.
• Manage work order documentation and assist with project invoicing and accounts payable.
• Provide labor resource coordination to support Project Managers and technicians.
• Coordinate materials, subcontractors, and equipment for service operations.
• Generate, interpret, and distribute service reports.
• Support field technician dispatching and onboarding coordination.
• Research and resolve expense discrepancies and maintain accurate customer account information.
• Prepare yearly, monthly, and weekly execution plans for PM, Repair, and Replacement work.
• Partner with internal teams on AR efforts and customer satisfaction initiatives.
• Assist with onboarding and development of Service Administrators.
• Foster a professional, collaborative, customer-focused environment.
• Perform additional duties as needed.

Skills

Dispatching

Administrative support

Customer service

Excel

Word

Communication

Organizational skills

Education

High school diploma or GED

Associate degree preferred

Tools

MS Excel

MS Word

Job description

RealREPP, a full-service recruiting firm, is currently teaming with a growing, stable, and nationally recognized building systems expert to assist them in hiring a Service Coordinator in undefined, undefined.

This role provides general administrative support to the Service Team and serves as a key point of contact for customers, technicians, and internal departments. The Service Coordinator is responsible for scheduling and dispatching service technicians, processing work orders and billings, coordinating resources, and ensuring exceptional customer service and operational efficiency.

Responsibilities

• Serve as the primary point of contact for assigned teams’ customers.
• Receive customer warranty and service calls, determine the nature and extent of service issues, and schedule appropriate service support.
• Assign and dispatch qualified service technicians in a timely manner based on customer needs, technician skill sets, and availability.
• Communicate ETAs to customers and provide updates regarding delays or scheduling changes.
• Manage work order documentation and assist with project invoicing and accounts payable processes.
• Provide labor resource coordination to support Project Managers, Project Engineers, and technicians on projects of varying size and scope.
• Coordinate materials, subcontractors, and equipment needed for service operations.
• Generate, interpret, and distribute various operational and service reports.
• Support field technician dispatching, onboarding coordination, and related administrative functions.
• Research and resolve expense discrepancies and maintain accurate customer account information, including billing terms, tax status, invoice contacts, and special billing rates.
• Prepare yearly, monthly, and weekly execution plans for Preventive Maintenance, Repair, and Replacement work.
• Partner with internal teams on accounts receivable efforts and customer satisfaction initiatives, including client follow-up and retention programs.
• Assist with onboarding and development of Service Administrators as needed.
• Foster a professional, collaborative, and customer-focused work environment.
• Perform additional duties and assignments as requested.

Qualifications

• High school diploma or GED required.
• Associate degree (AA) preferred.
• 2+ years of related dispatching, administrative, or customer service experience.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational skills with the ability to multi-task and prioritize effectively.
• Detail-oriented with strong problem-solving capabilities.
• Good proficiency in Microsoft Excel and Word.
• Ability to work effectively in a fast-paced team environment.

FANTASTIC All-In Compensation Package Includes

• EXCELLENT salary DOE + bonus
• 401(k) w/ 50% MATCH, NO CAP & IMMEDIATE vesting
• 100% paid medical, dental & vision
• Generous PTO days
• Gym membership + discounted cell phone
• Continued career growth & work-life balance
• FSA, HSA, life & disability insurance, and MORE!
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*