Service Dispatch & Customer Care Coordinator

Control Freaks Hawaii; Kahului (HI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay based on experience

Paid time off and company holidays

Opportunities for growth and advancement

Supportive team environment

Ongoing training and professional development

Job summary

Control Freaks Hawaii is looking for a highly organized Service Coordinator to manage communication between customers and technicians in Kahului. This role includes scheduling service calls, managing customer inquiries, and providing administrative support. The ideal candidate should excel in a fast-paced environment and have strong communication skills.

This position offers competitive pay, paid time off, and opportunities for professional growth within a supportive team environment.

Qualifications

• Previous experience in service coordination or customer service preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Experience in construction or service-based industries is a plus.

Responsibilities

• Schedule and dispatch service calls efficiently.
• Provide service status updates and respond to inquiries.
• Maintain accurate service records and work orders.
• Assist with inventory management and operational support.

Skills

Customer service orientation

Communication skills

Organizational abilities

Problem-solving skills

Proficiency in Microsoft Office

Proficiency in Google Workspace

Service management software

Attention to detail

Job description

Control Freaks Hawaii is looking for a highly organized Service Coordinator to manage communication between customers and technicians in Kahului. This role includes scheduling service calls, managing customer inquiries, and providing administrative support. The ideal candidate should excel in a fast-paced environment and have strong communication skills.

This position offers competitive pay, paid time off, and opportunities for professional growth within a supportive team environment.