Customer Service Dispatcher — Growth & Commission

Chem-Dry Corporate Services; Ewa Beach (HI); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

401(k)

Health insurance

Training & development

Job summary

Ohana Chem Dry in Hawaii is seeking an Administrative Dispatcher to be the main point of contact for customers via phone, email and social platforms. You will coordinate Technicians, assist with ordering and invoice management, and support daily office operations in a fast-paced, customer-focused team.

The role offers a Monday–Friday schedule (8:00am–4:00pm) with paid training, a 90-day probation period for health plan and IRA eligibility, and opportunities to grow within a nationwide carpet

Qualifications

• Demonstrated passion for excellent customer service
• Effectively communicate with internal team members and customers
• Previous dispatch experience (preferred)
• Excellent ability to manage multiple tasks and maintain a positive attitude
• Knowledge of and desire to learn and leverage technology
• Learn and communicate Chem-Dry offerings and process
• Must have valid driver's license and clean driving record
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Maybe subject to an on-site drug test

Responsibilities

• Be the "Voice" of Chem-Dry by embodying professionalism, courtesy, tenacity and subject matter expert of company knowledge
• Promote and sell the full suite of Chem-Dry services to inbound customer requests
• Provide support to Technicians, Field Technician Leaders and Management
• Demonstrate excellent listening skills, demonstrating empathy and understanding of customer needs
• Suggest upgrading treatments to customers to promote revenue
• Follow-up with customer inquiries
• Complete required forms / update database
• Social media posting and customer response
• Office supply inventory management

Skills

Customer service

Communication

Dispatch experience

Multi-tasking

Technology aptitude

Process communication

Driver’s license

Compliance & safety

Drug testing readiness

Job description

Ohana Chem Dry in Hawaii is seeking an Administrative Dispatcher to be the main point of contact for customers via phone, email and social platforms. You will coordinate Technicians, assist with ordering and invoice management, and support daily office operations in a fast-paced, customer-focused team.

The role offers a Monday–Friday schedule (8:00am–4:00pm) with paid training, a 90-day probation period for health plan and IRA eligibility, and opportunities to grow within a nationwide carpet