Service Dispatch & Customer Care Coordinator

RealREPP; Carrollton (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary DOE + bonus

401(k) 50% match

Full medical, dental & vision coverage

Generous PTO

Gym membership

Career growth & work-life balance

FSA/HSA and life & disability

Job summary

RealREPP, a full-service recruiting firm, is currently teaming with a growing, stable, and nationally recognized building systems expert to assist them in hiring a Service Coordinator in undefined, undefined. This role provides general administrative support to the Service Team and serves as a key point of contact for customers, technicians, and internal departments.

The Service Coordinator is responsible for scheduling and dispatching service technicians, processing work orders and billings,

Qualifications

• 2+ years of related dispatching, administrative, or customer service experience.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational skills with the ability to multi-task and prioritize effectively.
• Detail-oriented with strong problem-solving capabilities.
• Good proficiency in Microsoft Excel and Word.

Responsibilities

• Serve as the primary point of contact for assigned teams' customers.
• Receive customer warranty and service calls, determine the nature and extent of service issues, and schedule appropriate service support.
• Assign and dispatch qualified service technicians in a timely manner based on customer needs, technician skill sets, and availability.
• Communicate ETAs to customers and provide updates regarding delays or scheduling changes.
• Manage work order documentation and assist with project invoicing and accounts payable processes.
• Provide labor resource coordination to support Project Managers, Project Engineers, and technicians on projects of varying size and scope.
• Coordinate materials, subcontractors, and equipment needed for service operations.
• Generate, interpret, and distribute various operational and service reports.
• Support field technician dispatching, onboarding coordination, and related administrative functions.
• Research and resolve expense discrepancies and maintain accurate customer account information, including billing terms, tax status, invoice contacts, and special billing rates.
• Prepare yearly, monthly, and weekly execution plans for Preventive Maintenance, Repair, and Replacement work.
• Partner with internal teams on accounts receivable efforts and customer satisfaction initiatives, including client follow-up and retention programs.
• Assist with onboarding and development of Service Administrators as needed.
• Foster a professional, collaborative, and customer-focused work environment.
• Perform additional duties and assignments as requested.

Skills

Verbal communication

Written communication

Customer service

Organization

Problem-solving

Microsoft Excel

Microsoft Word

Multitasking

Education

High school diploma or GED

Associate degree (AA) preferred

Job description

RealREPP, a full-service recruiting firm, is currently teaming with a growing, stable, and nationally recognized building systems expert to assist them in hiring a Service Coordinator in undefined, undefined. This role provides general administrative support to the Service Team and serves as a key point of contact for customers, technicians, and internal departments.

The Service Coordinator is responsible for scheduling and dispatching service technicians, processing work orders and billings,