Service Dispatcher & Customer Care Coordinator

RealREPP; Sterling (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) match

Paid medical/dental/vision

Generous PTO

Gym membership

Job summary

RealREPP, a full-service recruiting firm, is partnering with a building systems expert to hire a Service Coordinator in Sterling, VA. This role provides general administrative support to the Service Team and serves as a key point of contact for customers, technicians, and internal departments.

The Service Coordinator schedules and dispatches technicians, processes work orders, coordinates resources, and ensures exceptional customer service and operational efficiency.

Qualifications

• High school diploma or GED required; AA preferred.
• 2+ years in dispatching, administrative, or customer service roles.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Proficient in Microsoft Excel and Word.
• Ability to multi-task and work in a fast-paced team.

Responsibilities

• Serve as the primary contact for assigned teams’ customers.
• Receive warranty and service calls, determine issues, and schedule service support.
• Assign and dispatch qualified service technicians based on needs and availability.
• Communicate ETAs to customers and update on delays or changes.
• Manage work order documentation and assist with invoicing and accounts payable.
• Coordinate labor resources for Project Managers and technicians on varying projects.
• Coordinate materials, subcontractors, and equipment for service operations.
• Generate and distribute operational and service reports.
• Support field technician dispatching and onboarding coordination.
• Research and resolve expense discrepancies and maintain customer info.
• Prepare yearly, monthly, and weekly execution plans for maintenance and repair work.
• Partner with internal teams on AR efforts and customer satisfaction programs.
• Assist with onboarding of Service Administrators as needed.
• Foster a professional, collaborative, customer-focused environment.

Skills

Dispatching

Administrative support

Customer service

MS Excel

MS Word

Communication

Organization

Problem solving

Education

High school diploma or GED

Associate degree

Tools

Microsoft Excel

Microsoft Word

Job description

RealREPP, a full-service recruiting firm, is partnering with a building systems expert to hire a Service Coordinator in Sterling, VA. This role provides general administrative support to the Service Team and serves as a key point of contact for customers, technicians, and internal departments.

The Service Coordinator schedules and dispatches technicians, processes work orders, coordinates resources, and ensures exceptional customer service and operational efficiency.