Service Dispatch Coordinator — Route & Scheduling

Welzig Heating & Air; Longmont (CO); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Full benefits

401(k) match

Job summary

Welzig Heating & Air is seeking a Dispatch Coordinator to maximize service and sales productivity in our office. You will coordinate technicians, track schedules, and ensure the right call goes to the right tech while communicating with customers throughout the process.

Ideal candidates have dispatch experience, strong organization, and a customer‑first mindset. This full‑time in‑office role offers competitive pay and benefits.

Qualifications

• Dispatch experience highly preferred.
• Demonstrate passion for excellence with respect to treating and caring for customers.
• Strong decision‑making abilities.
• Ability to identify customer needs and clearly articulate product and service offerings.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Meet all attendance and dependability requirements.
• Team player.
• Multitasking and time management skills with the ability to prioritize.

Responsibilities

• Coordinate the transportation movements of the technicians.
• Must keep track of the drivers' schedules as they change throughout the day.
• Keep track of the technicians' start and departure times.
• Must maintain a matrix with the techs' routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech.
• Requires interaction with drivers daily.
• Anticipate problems with routes and parts by making quick sound decisions.
• Respond to special requests from customers related to jobs performed by a technician.
• Order parts for special orders.
• Maintain techs' vacation, sick and weekend schedules.
• Follow up on all pending/ recommended work.
• Forecast workload for 2-3 days out.
• Contact customers with parts pending and status of parts.

Skills

Dispatch experience

Customer service mindset

Decision making

Needs assessment

Integrity and accountability

Attendance and dependability

Team player

Multitasking

Job description

Welzig Heating & Air is seeking a Dispatch Coordinator to maximize service and sales productivity in our office. You will coordinate technicians, track schedules, and ensure the right call goes to the right tech while communicating with customers throughout the process.

Ideal candidates have dispatch experience, strong organization, and a customer‑first mindset. This full‑time in‑office role offers competitive pay and benefits.