Dispatcher

Welzig Heating Air, Plumbing & Electric; Longmont (CO); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Full benefits

401(k) match

Job summary

Welzig Heating Air, Plumbing & Electric is seeking a Dispatcher to work in-office in Colorado. The role pays $25-$28 per hour, depending on experience, with a Monday–Friday 8:00am–4:30pm schedule.

The Dispatch Coordinator will maximize production for service and sales teams, coordinate technician routes, track schedules, and communicate with clients to ensure efficient calls and outcomes. Welzig emphasizes customer focus and dependable attendance.

Qualifications

• Dispatch experience highly preferred.
• Demonstrate passion for excellence with respect to treating and caring for customers.
• Strong decision‑making abilities.
• Ability to identify customer needs and clearly articulate product and service offerings.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Meet all attendance and dependability requirements.
• Team player.
• Multitasking and time management skills with the ability to prioritize.

Responsibilities

• Coordinate the transportation movements of the technicians.
• Maintain and track drivers’ schedules as they change throughout the day.
• Maintain techs’ start and departure times.
• Maintain a matrix with routes, start location, tools and qualifications for correct call assignments.
• Interact with drivers daily and communicate with clients.
• Anticipate problems with routes and parts and make quick sound decisions.
• Respond to special requests from customers related to jobs performed by a technician.
• Order parts for special orders.
• Maintain techs’ vacation, sick and weekend schedules.
• Follow up on pending/recommended work.
• Forecast workload for 2-3 days out.
• Contact customers regarding parts pending and status.

Skills

Dispatch experience

Customer service

Decision making

Time management

Multitasking

Team player

Prioritization

Communication

Job description

Overview

Looking to TRADE up to a better opportunity? Welzig has an exciting opportunity for a Dispatcher. This position is in office and pays $25-$28 per hour depending on experience.

Schedule

Monday - Friday 8:00am - 4:30pm

Your Contribution: As a Dispatch Coordinator at Welzig Heating & Air you are responsible for maximizing the production of the service and sales team The individual in this role must posses strong organizational skills and be able to prioritize tasks to reach the objective. The Dispatch Coordinator is accountable for ensuring that we get the right professionals to the right calls and communicate with our clients along the way .

Who/What Are We Looking For?

• Coordinate the transportation movements of the technicians
• Must keep track of the drivers’ schedules as they change throughout the day
• Keep track of the technicians’ start and departure times
• Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
• Requires interaction with drivers daily
• Anticipate problems with routes and parts by making quick sound decisions
• Respond to special requests from customers related to jobs performed by a technician
• Order parts for special orders
• Maintain techs’ vacation, sick and weekend schedules
• Follow up on all pending/ recommended work
• Forecast workload for 2-3 days out
• Contact customers with parts pending and status of parts

Qualifications:

• Dispatch experience highly preferred
• Demonstrate passion for excellence with respect to treating and caring for customers
• Strong decision-making abilities
• Ability to identify customer needs and clearly articulate product and service offerings
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Team player
• Multitasking and time management skills with the ability to prioritize

Who WE Are:

At Welzig we have a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. If this sounds like something you would like to join for a long-term career move,

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

Posted Max Pay Rate

USD $30.00/Hr.

Posted Min Pay Rate

USD $25.00/Hr.