Service Dispatch Coordinator - Medical Equipment

NXC Imaging; Minneapolis (MN); On-site; USD 29,265 - 41,681; Full time

Benefits offered by this job

Excellent medical insurance

401(k) matching

Paid Time Off (PTO)

Job summary

A healthcare imaging solutions provider is seeking a Client Service Coordinator to manage customer service inquiries, schedule repairs, and track parts for equipment. The ideal candidate will have a high school diploma and 1-2 years of customer service experience in a fast-paced environment. Strong communication skills and problem-solving abilities are essential. This position offers an hourly wage of $25.75 and includes excellent benefits such as medical insurance, 401(k) matching, and paid time off.

Qualifications

• 1-2 years of customer service experience in a high-volume environment preferred.
• Proven ability to manage multiple priorities in a fast-paced setting.
• Demonstrated problem-solving skills in non-routine situations.

Responsibilities

• Respond to customers' needs with service issues and parts ordering.
• Open, update, monitor, and close work orders in the ERP system.
• Audit invoices and purchase orders for accuracy.

Skills

Customer service experience

Excellent verbal and written communication skills

Active listening skills

Intermediate to advanced computer skills

Detail-oriented

Education

High school diploma or equivalent

Tools

ERP systems (e.g., SAP, Oracle, NetSuite)

MS Office

CRM software

Job description

A healthcare imaging solutions provider is seeking a Client Service Coordinator to manage customer service inquiries, schedule repairs, and track parts for equipment. The ideal candidate will have a high school diploma and 1-2 years of customer service experience in a fast-paced environment. Strong communication skills and problem-solving abilities are essential. This position offers an hourly wage of $25.75 and includes excellent benefits such as medical insurance, 401(k) matching, and paid time off.