HVAC & Plumbing Dispatch Specialist

Collins Holdings LLC; Scottsdale (AZ); Sur place; USD 32 000 - 37 000; Plein temps

Résumé du poste

Collins Holdings LLC is hiring a Customer Care/Dispatcher in Scottsdale, AZ. The role focuses on coordinating service appointments, dispatching technicians, and maintaining clear communication with clients to ensure timely service delivery.

The position requires a high school diploma and 2 years in customer service or dispatching within Plumbing or HVAC contexts, plus strong communication and CRM software skills.

Qualifications

• High school diploma or equivalent.
• 2 years experience in customer service or dispatching in Plumbing/HVAC industries.
• Strong communication skills, both verbal and written.
• Proficiency in using computer systems and software for scheduling and record-keeping.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Responsabilités

• Respond to customer inquiries via phone, email, and chat, providing accurate information and assistance.
• Schedule and coordinate service appointments for technicians based on customer needs and availability.
• Dispatch technicians to job sites, ensuring they have the necessary information and resources to complete their tasks.
• Monitor service progress and communicate updates to customers, addressing any concerns or changes promptly.
• Maintain accurate records of customer interactions, service requests, and technician assignments in the company database.

Connaissances

Communication

Multitasking

Bilingual Spanish

Formation

High school diploma or equivalent

Outils

Scheduling software

CRM software

General computer systems

Description du poste

Collins Holdings LLC is hiring a Customer Care/Dispatcher in Scottsdale, AZ. The role focuses on coordinating service appointments, dispatching technicians, and maintaining clear communication with clients to ensure timely service delivery.

The position requires a high school diploma and 2 years in customer service or dispatching within Plumbing or HVAC contexts, plus strong communication and CRM software skills.