Service Dispatch Coordinator - Fast-Paced Home Services

Snyder Company; Port Saint Lucie (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible Hours

Health, dental, vision insurance

Paid life insurance

Matching 401K

Paid Training

Paid Time off

Weekly pay

Career Advancement opportunities

Paid Holidays

Job summary

Snyder is looking to add a Dispatcher to our growing team in Port Saint Lucie, Florida. Must be available to work M-F 8:00AM-5:00PM, with occasional weekends.

This role focuses on getting technicians to customers quickly and efficiently, prioritizing tasks, and managing a high-volume atmosphere. The successful candidate will be a self-starter with strong organizational and communication skills, responsible for maintaining daily schedules, updating records, and supporting other dispatchers to

Qualifications

• Knowledge of South Florida geography Broward, Palm Beach, Martin counties.
• Experience scheduling/dispatching in home improvement, service or construction.
• Excellent written and verbal communication with customers and coworkers.

Responsibilities

• Commitment to excellence in customer service and satisfaction with all customers.
• Representation of Direct Air in a professional manner during customer service interactions.
• Initiate and maintain constant professional communication with customers and vendors throughout the service or repair process.
• Create and maintain daily schedule for assigned service technicians.
• Review work orders daily and ensure completion; schedule follow-ups; enter notes in customer records; close out the work order in the system.
• Update call logs after each phone call.
• Assist other dispatchers with challenges they may be experiencing.
• Build and create accurate estimates based on technicians’ notes.
• Track estimates from initiation to completion of the project; resolve issues impeding progress.
• Adjust daily work schedule with proper technicians for emergency situations as they occur.

Skills

Customer service

Multitasking

Time management

Communication

Problem-solving

Organizational skills

Conflict resolution

Tools

Service Titan

Microsoft Office

Job description

Snyder is looking to add a Dispatcher to our growing team in Port Saint Lucie, Florida. Must be available to work M-F 8:00AM-5:00PM, with occasional weekends.

This role focuses on getting technicians to customers quickly and efficiently, prioritizing tasks, and managing a high-volume atmosphere. The successful candidate will be a self-starter with strong organizational and communication skills, responsible for maintaining daily schedules, updating records, and supporting other dispatchers to