Dispatcher

Snyder Air Conditioning, Plumbing & Electric; Port Saint Lucie (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible Hours/ Friendly Work Env

Health, Dental, Vision Insurance

Paid Life Insurance

Matching 401K

Paid Training

Paid Time Off

Weekly Pay

Career Advancement

Paid Holidays

Job summary

Snyder Air Conditioning, Plumbing & Electric is hiring a Dispatcher in Port Saint Lucie, FL to manage field technician schedules and customer communications. The role requires prioritizing tasks, coordinating with technicians, and maintaining accurate job records in a fast-paced home service environment.

The successful candidate will work Monday–Friday 8:00 AM–5:00 PM with occasional weekend shifts, a competitive hourly rate of $18–$22 and a benefits package including healthcare, 401(k), paid

Qualifications

• Experience in scheduling and dispatching in a home improvement, service or construction setting.
• Able to work M-F 8:00AM-5:00PM with occasional weekends.
• Knowledge of South Florida geography Broward, Palm Beach, Martin counties is a plus.
• Strong written and verbal communication with customers and co-workers.
• Very organized, able to delegate and assign jobs appropriately.

Responsibilities

• Create and maintain daily schedule for assigned service technicians.
• Review work orders daily and ensure completion; schedule follow-ups.
• Enter notes in customer records and close out work orders in system.
• Update call logs after each phone call and maintain communication with customers/vendors.
• Build and create accurate estimates based on technicians’ notes.
• Track estimates from initiation to completion and resolve issues impeding progress.
• Adjust daily work schedule for emergency situations as they occur.
• Assist other dispatchers with challenges they may be experiencing.

Skills

Customer service

Time management

Multitasking

Communication

Problem solving

Scheduling

Organization

Tools

Service Titan

Microsoft Office

Job description

Overview

Must be available to work M-F 8:00AM-5:00PM, occasional weekends required

Snyderis looking to add aDispatcher to our GROWING TEAM!

If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you!

The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments.

Why join THIS team?

• Flexible Hours/ Friendly Work Environment
• Robust benefits package; health, dental, vision insurance, prescription
• Paid life insurance
• Matching 401K
• Paid Training
• Paid Time off
• Weekly pay
• Career Advancement opportunities
• Paid Holidays

What YOU will do:

· Commitment to excellence in customer service and satisfaction with all customers

· Representation of Direct Air in a professional manner during customer service interactions

· Initiate and maintain constant professional communication with customers and vendors

throughout the service or repair process

· Create and maintain daily schedule for assigned service technicians

· Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system

· Update call logs after each phone call

· Assist other dispatchers with challenges they may be experiencing

· Build and create accurate estimates based on technicians’ notes

· Track estimates from initiation to completion of the project, resolve any issues impeding progress

· Adjust daily work schedule with proper technicians for emergency situations as they occur

What you NEED:

· Knowledge of South Florida geography Broward, Palm Beach, Martin counties

· Preferred Service Titan operating software experience Not required

· Preferred working knowledge of Microsoft office Not required

· Ability to thrive in fast-paced environments and remain flexible to changing needs

· Excellent problem-solving, client-facing and conflict resolution skills

· Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous

· Previous experience in scheduling and dispatching in a home improvement, service or construction setting

· Excellent written and verbal communication skills with customers and co-workers

· Logistically sound scheduling experience

· Must be very well organized and have the ability to delegate and assign jobs appropriately.

Posted Min Pay Rate

USD $18.00/Hr.

Posted Max Pay Rate

USD $22.00/Hr.