Dispatcher

Snyder Company; Port Saint Lucie (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible Hours

Health, dental, vision insurance

Paid life insurance

Matching 401K

Paid Training

Paid Time off

Weekly pay

Career Advancement opportunities

Paid Holidays

Job summary

Snyder is looking to add a Dispatcher to our growing team in Port Saint Lucie, Florida. Must be available to work M-F 8:00AM-5:00PM, with occasional weekends.

This role focuses on getting technicians to customers quickly and efficiently, prioritizing tasks, and managing a high-volume atmosphere. The successful candidate will be a self-starter with strong organizational and communication skills, responsible for maintaining daily schedules, updating records, and supporting other dispatchers to

Qualifications

• Knowledge of South Florida geography Broward, Palm Beach, Martin counties.
• Experience scheduling/dispatching in home improvement, service or construction.
• Excellent written and verbal communication with customers and coworkers.

Responsibilities

• Commitment to excellence in customer service and satisfaction with all customers.
• Representation of Direct Air in a professional manner during customer service interactions.
• Initiate and maintain constant professional communication with customers and vendors throughout the service or repair process.
• Create and maintain daily schedule for assigned service technicians.
• Review work orders daily and ensure completion; schedule follow-ups; enter notes in customer records; close out the work order in the system.
• Update call logs after each phone call.
• Assist other dispatchers with challenges they may be experiencing.
• Build and create accurate estimates based on technicians’ notes.
• Track estimates from initiation to completion of the project; resolve issues impeding progress.
• Adjust daily work schedule with proper technicians for emergency situations as they occur.

Skills

Customer service

Multitasking

Time management

Communication

Problem-solving

Organizational skills

Conflict resolution

Tools

Service Titan

Microsoft Office

Job description

Overview

Must be available to work M-F 8:00AM-5:00PM, occasional weekends required

Snyderis looking to add aDispatcher to our GROWING TEAM!

If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you!

The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments.

Why join THIS team?

• Flexible Hours/ Friendly Work Environment
• Robust benefits package; health, dental, vision insurance, prescription
• Paid life insurance
• Matching 401K
• Paid Training
• Paid Time off
• Weekly pay
• Career Advancement opportunities
• Paid Holidays

What YOU will do:

· Commitment to excellence in customer service and satisfaction with all customers

· Representation of Direct Air in a professional manner during customer service interactions

· Initiate and maintain constant professional communication with customers and vendors

throughout the service or repair process

· Create and maintain daily schedule for assigned service technicians

· Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system

· Update call logs after each phone call

· Assist other dispatchers with challenges they may be experiencing

· Build and create accurate estimates based on technicians’ notes

· Track estimates from initiation to completion of the project, resolve any issues impeding progress

· Adjust daily work schedule with proper technicians for emergency situations as they occur

What you NEED:

· Knowledge of South Florida geography Broward, Palm Beach, Martin counties

· Preferred Service Titan operating software experience Not required

· Preferred working knowledge of Microsoft office Not required

· Ability to thrive in fast-paced environments and remain flexible to changing needs

· Excellent problem-solving, client-facing and conflict resolution skills

· Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous

· Previous experience in scheduling and dispatching in a home improvement, service or construction setting

· Excellent written and verbal communication skills with customers and co-workers

· Logistically sound scheduling experience

· Must be very well organized and have the ability to delegate and assign jobs appropriately.

Posted Min Pay Rate

USD $18.00/Hr.

Posted Max Pay Rate

USD $22.00/Hr.