2nd Shift Dispatcher / Customer Service Representative

All-Fleet-Inc; Zion (IL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health, Dental, Vision

401K

Life Insurance

Paid vacation

Job summary

All Fleet Inc is seeking a full-time 2nd shift Dispatcher to support a fleet of 100+ technicians providing over-the-road repair services. The role involves handling emergency and non-emergency calls, gathering truck/trailer details, and dispatching mobile technicians to diagnose issues and restore road service.

The ideal candidate will have industry/call center experience, excellent communication, and strong multitasking abilities to coordinate with various departments and drivers, ensuring

Qualifications

• Ability to multitask across calls and systems.
• Ability to stay calm under pressure and manage stressful situations.
• Excellent verbal and written communication.
• Strong organizational and interpersonal skills.

Responsibilities

• Answer emergency and non-emergency calls and document important information.
• Coordinate with departments or field units and follow up on issues.
• Plan efficient routes and use of technicians to complete work.
• Operate and manage a multi-line telephone console system.
• Prioritize calls by urgency and manage daily schedules of field units.
• Monitor route status of field units to optimize daily assignments.
• Maintain call logs and other important documentation.
• Communicate with technicians and customers via computer, phone and text.

Skills

Multitasking

Stress management

Communication

Organization

Job description

All Fleet Inc is a multifaceted diesel repair company providing 24-hour road service. We are looking for a dynamic individual to be a full-time 2nd shift dispatcher for a fleet of 100+ technicians for over the road repair. Industry/Call center experience is required.

You will be joining a team of dispatchers supporting customers, calling in due to a breakdown and requesting immediate repair service, or needing standard service. For each call, you will gather the details including the problem with the truck/trailer or vehicle, the driver's location, and any special information. You Dispatch a local mobile technician to diagnose the problem. You will often serve as the lifeline at the end of the phone who will get them the help, they need to get back on the road quickly and meet their obligations.

Responsibilities of the Dispatcher / Customer Service Representative

• Answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Ability to think ahead and plan for the most efficient routes and use of techs to complete work.
• Operate and manage a multi-line telephone console system.
• Prioritize and organize calls according to urgency.
• Supervise the route and status of field units to prioritize their daily schedule.
• Maintain and update call logs, call records, and other important documentation.
• Computer, phone, and text communication with technicians and customers.
• Managing large company accounts for the company's building relationship with key personnel.
• Communicate with drivers and mechanics on repairs and service needs of trucks and trailers.
• Investigating and resolving queries and issues raised by national accounts.

Requirements of the Dispatcher / Customer Service Representative

• Skill in multi-tasking
• Experience handling stressful situations
• Excellent communication skills
• Superb organizational and interpersonal skills

Benefits of the Dispatcher / Customer Service Representative

• Paid Weekly
• Benefits Package (Health, Dental, and Vision)
• 401K and life insurance
• 2 weeks’ vacation time after 1 year