Service Call Coordinator - 2nd Shift

All-Fleet-Inc; Zion (IL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth & Advancement

Fast-Paced, Exciting Work Environment

A Team That Has Your Back

Job summary

All Fleet Inc. is seeking a 2nd Shift Service Call Coordinator to act as the backbone of evening operations, handling urgent calls, technician dispatching, and real-time problem-solving.

This role suits individuals who thrive in fast-paced environments and can juggle multiple tasks efficiently. You will own inbound service requests, dispatch mobile diesel technicians, optimize routes, and maintain high-value accounts, using dispatch software and digital logs to keep records and stay in sync with

Qualifications

• Strong communication and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Familiarity with dispatch software and digital logs.
• Team-oriented with a proactive approach to service.

Responsibilities

• Own inbound service requests and ensure efficient handling.
• Dispatch & coordinate mobile technicians to maximize speed and coverage.
• Think ahead to optimize routes and resource allocation.
• Manage high-value accounts and keep customers informed.
• Solve problems in real-time and adjust schedules as needed.
• Communicate effectively via calls, texts, and digital systems.
• Track and maintain performance records and logs.

Skills

Communication skills

Multi-tasking

Tech-savvy

Team player

Problem-solving

Tools

Dispatch software

Multi-line phones

Digital logs

Job description

2nd Shift - Service Call Coordinator

Schedule: 2nd Shift (4:00 PM - 12:30 AM)

Compensation: Competitive Pay

About All Fleet Inc.

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: "Yes" - meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don't believe in waiting around - we take action, keep fleets moving, and get the job done right.

About the Role

As a 2nd Shift Service Call Coordinator, you'll be the backbone of evening operations, handling urgent calls, technician dispatching, and real-time problem-solving. This shift is ideal for individuals who thrive in fast-paced environments and can juggle multiple tasks efficiently.

In this role, you will:

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
• Think ahead, strategizing the best routes and resource allocation to prevent delays.
• Manage high-value accounts, keeping key customers informed and satisfied.
• Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance, maintaining records, logs, and reports.

What Makes You a Fit?

• You thrive in high-stakes environments - handling multiple service requests at once doesn't phase you.
• Your communication skills are top-notch - clear, professional, and always focused on solutions.
• You understand the trucking & repair industry (or you're a fast learner).
• You're a master problem-solver - if a challenge arises, you tackle it head-on.
• You know how to prioritize urgency - every second counts, and you act accordingly.
• You're tech-savvy - you can navigate dispatch software, multi-line phones, and digital logs with ease.
• You're a team player - working alongside technicians, customers, and vendors with a "whatever it takes" attitude.

What We Offer

• Competitive Pay - Your hard work should pay off.
• Career Growth & Advancement - We promote from within, and there's always room to grow.
• A Fast-Paced, Exciting Work Environment - No two days are ever the same.
• A Team That Has Your Back - Work alongside professionals who hustle just as hard as you.

Are you ready to be the backbone of a high-performing fleet service operation?