Customer & Service Operations Specialist - 3rd Shift

All-Fleet-Inc; Zion (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Night shift differential

Career Growth & Advancement

Fast-Paced, Exciting Work Environment

Team that has your back

Job summary

All Fleet Inc. is seeking a 3rd Shift Customer & Service Operations Specialist to manage late-night service requests and urgent breakdowns. You will dispatch technicians, optimize routes, and keep customers informed while maintaining real-time schedules.

This role requires a calm, problem-solving mindset and strong communication in a night-shift, high-pressure environment. We value elite problem-solvers who thrive on action and collaboration with technicians and vendors.

Qualifications

• Ability to handle late-night requests in a fast-paced environment.
• Strong written and verbal communication for coordinating with drivers and customers.
• Experience or familiarity with trucking/repair industries is a plus.

Responsibilities

• Own inbound service requests and ensure calls are handled efficiently.
• Dispatch and coordinate mobile diesel technicians to maximize speed and coverage.
• Think ahead to optimize routes and resource allocation to prevent delays.
• Manage high-value accounts and keep key customers informed and satisfied.
• Solve problems in real-time, addressing emergencies and adjusting schedules as needed.
• Communicate clearly across calls, texts, and digital systems to maintain alignment.
• Track and optimize performance by maintaining logs and reports.

Skills

Night shift

Dispatch software

Multi-line phones

Digital logs

Customer service

Problem-solving

Tools

Dispatch software

GPS routing

Job description

3rd Shift - Customer & Service Operations Specialist

Schedule:3rd Shift (12:00 AM - 8:30 AM)

Compensation:Competitive Pay + Night Shift Differential

About All Fleet Inc.

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: Yes - meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don't believe in waiting around-we take action, keep fleets moving, and get the job done right.

About the Role

As a 3rd Shift Customer & Service Operations Specialist, you'll handle late-night service requests, manage urgent breakdowns, and keep our technicians moving. If you're a night owl who thrives in high-pressure, independent roles, this is the job for you.

In this role, you will:

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
• Think ahead, strategizing the best routes and resource allocation to prevent delays.
• Manage high-value accounts, keeping key customers informed and satisfied.
• Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance, maintaining records, logs, and reports.

What Makes You a Fit?

• You thrive in high-stakes environments - handling multiple service requests at once doesn't phase you.
• Your communication skills are top-notch - clear, professional, and always focused on solutions.
• You understand the trucking & repair industry (or you're a fast learner).
• You're a master problem-solver - if a challenge arises, you tackle it head-on.
• You know how to prioritize urgency - every second counts, and you act accordingly.
• You're tech-savvy - you can navigate dispatch software, multi-line phones, and digital logs with ease.
• You're a team player - working alongside technicians, customers, and vendors with a "whatever it takes" attitude.

What We Offer

• Competitive Pay - Your hard work should pay off.
• Career Growth & Advancement - We promote from within, and there's always room to grow.
• A Fast-Paced, Exciting Work Environment - No two days are ever the same.
• A Team That Has Your Back - Work alongside professionals who hustle just as hard as you.

Ready to own the night?