Service Dispatch Coordinator

Action Air Conditioning, Heating & Solar; San Marcos (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Action AC in San Marcos, California is seeking a Dispatcher to serve as the communication hub for the service team. You’ll handle inbound calls, schedule appointments, and coordinate technicians in the field to keep operations running smoothly.

You’ll monitor progress, provide ETAs, maintain records in dispatch and CRM systems, and assist with invoices and work orders. The role demands strong communication, organization, and the ability to stay calm under pressure.

Qualifications

• Previous experience in customer service, dispatch, or call center environment preferred
• Strong communication and multitasking skills in a fast-paced setting
• Excellent organizational and problem-solving abilities

Responsibilities

• Answer inbound calls and respond to customer inquiries with professionalism and urgency
• Schedule, confirm, and adjust service appointments efficiently
• Dispatch technicians based on location, skillset, and priority
• Communicate clearly with field technicians to ensure timely service delivery
• Monitor job progress and adjust schedules as needed throughout the day
• Provide customers with updates, ETAs, and follow-up communication
• Maintain accurate records in dispatch and CRM systems
• Assist with invoicing, work orders, and basic administrative tasks
• Support the team in meeting daily performance and service goals

Skills

Customer service

Dispatch

Scheduling

CRM systems

Multitasking

Communication

Teamwork

Education

High school diploma

Tools

Scheduling software

CRM software

Job description

Action AC in San Marcos, California is seeking a Dispatcher to serve as the communication hub for the service team. You’ll handle inbound calls, schedule appointments, and coordinate technicians in the field to keep operations running smoothly.

You’ll monitor progress, provide ETAs, maintain records in dispatch and CRM systems, and assist with invoices and work orders. The role demands strong communication, organization, and the ability to stay calm under pressure.