ADMINISTRATION - Dispatcher

Action Air Conditioning, Heating & Solar; San Marcos (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Action AC in San Marcos, California is seeking a Dispatcher to serve as the communication hub for the service team. You’ll handle inbound calls, schedule appointments, and coordinate technicians in the field to keep operations running smoothly.

You’ll monitor progress, provide ETAs, maintain records in dispatch and CRM systems, and assist with invoices and work orders. The role demands strong communication, organization, and the ability to stay calm under pressure.

Qualifications

• Previous experience in customer service, dispatch, or call center environment preferred
• Strong communication and multitasking skills in a fast-paced setting
• Excellent organizational and problem-solving abilities

Responsibilities

• Answer inbound calls and respond to customer inquiries with professionalism and urgency
• Schedule, confirm, and adjust service appointments efficiently
• Dispatch technicians based on location, skillset, and priority
• Communicate clearly with field technicians to ensure timely service delivery
• Monitor job progress and adjust schedules as needed throughout the day
• Provide customers with updates, ETAs, and follow-up communication
• Maintain accurate records in dispatch and CRM systems
• Assist with invoicing, work orders, and basic administrative tasks
• Support the team in meeting daily performance and service goals

Skills

Customer service

Dispatch

Scheduling

CRM systems

Multitasking

Communication

Teamwork

Education

High school diploma

Tools

Scheduling software

CRM software

Job description

Action AC, 130 Bosstick Blvd., San Marcos, California, United States of America

Job Description

Action AC is seeking a highly organized and customer-focusedDispatcher to be the communication hub of our service team. In this role, you’ll manage incoming calls, schedule service appointments, and coordinate technicians in the field to keep operations running smoothly. You’ll play a key part in delivering a seamless customer experience—from the first phone call to job completion.

What You’ll Do

• Answer inbound calls and respond to customer inquiries with professionalism and urgency
• Schedule, confirm, and adjust service appointments efficiently
• Dispatch technicians based on location, skillset, and priority
• Communicate clearly with field technicians to ensure timely service delivery
• Monitor job progress and adjust schedules as needed throughout the day
• Provide customers with updates, ETAs, and follow-up communication
• Maintain accurate records in dispatch and CRM systems
• Assist with invoicing, work orders, and basic administrative tasks
• Support the team in meeting daily performance and service goals

What You Bring

• Previous experience in customer service, dispatch, or call center environment preferred
• Strong communication and multitasking skills in a fast-paced setting
• Excellent organizational and problem-solving abilities
• Comfortable using scheduling software and computer systems
• Ability to remain calm and professional under pressure
• Team-oriented mindset with a customer-first attitude
• High school diploma or equivalent required

Why Join Action AC?
At Action AC, we take pride in serving our community with honesty, reliability, and skill. You’ll be part of a supportive team that values hard work, clear communication, and a positive workplace culture—with just the right amount of Carolina ease. #ZR

Equal Opportunity Employer (EEO)
Action AC is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.

Action AC, 130 Bosstick Blvd., San Marcos, California, United States of America