Service Dispatch Coordinator: Growth & Training

Kids for the Future; Rancho Cucamonga (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Merit awards

Company events

Training and development

Career advancement

Job summary

TRL Systems in Rancho Cucamonga, CA is seeking a Service Coordinator to convert incoming service requests into scheduled calls and dispatch technicians efficiently. You will manage a Service Board and Dispatch Portal, prioritizing calls and ensuring data accuracy to support timely service delivery.

The role involves customer service follow-up, assisting field technicians, and maintaining up-to-date CRM records.

Qualifications

• 3+ years in an Administrative support role
• 2+ years in Service dispatching
• High School Diploma or Equivalent (required)
• Associate or Bachelor’s Degree in Business (preferred)
• Administrative or Organizational Development studies (preferred)
• Punctuality and regular attendance (required)

Responsibilities

• Convert incoming service requests into scheduled service calls with full customer information
• Prioritize and organize incoming calls, assigning them to technicians
• Maintain and update the Service Board and Dispatch Portal
• Perform customer service follow-up calls and support field technicians
• Ensure customer data is accurate and all necessary documentation is present prior to billing
• Keep CRM up to date at all times

Skills

Administrative support

Service dispatching

Punctuality

Education

High School Diploma or Equivalent

Associate or Bachelor's in Business (preferred)

Tools

CRM software

Dispatch portal

Job description

TRL Systems in Rancho Cucamonga, CA is seeking a Service Coordinator to convert incoming service requests into scheduled calls and dispatch technicians efficiently. You will manage a Service Board and Dispatch Portal, prioritizing calls and ensuring data accuracy to support timely service delivery.

The role involves customer service follow-up, assisting field technicians, and maintaining up-to-date CRM records.