Service Dispatcher

Griffen Plumbing & Heating; Elkhart (IN); On-site; USD 28,000 - 34,000; Full time

Job summary

Griffen Plumbing and Heating, LLC is seeking a Service Dispatcher to coordinate the daily activities of the Service Department, scheduling technicians, communicating with customers, and maintaining accurate service information in BuildOps.

This full-time, in-office role requires strong organizational skills, the ability to multitask in a fast-paced environment, and clear communication to keep technicians, customers, and management informed about progress, delays, and changes.

Qualifications

• Must be highly organized and able to manage multiple priorities in a fast-paced environment.
• Excellent communication skills with customers and technicians.
• Attention to detail and follow-through are essential.

Responsibilities

• Schedule and dispatch technicians for service calls.
• Communicate arrival times, delays, and changes to customers.
• Create and update service calls and work orders in BuildOps; maintain accuracy of customer and job details.

Skills

Scheduling & Dispatch

Customer communication

Organization

Multitasking

Attention to detail

Tools

BuildOps

Job description

Griffen Plumbing and Heating, LLC is looking for a Service Dispatcher who will be responsible for coordinating the daily activities of the Service Department by scheduling and dispatching technicians, communicating with customers, and maintaining accurate service information in BuildOps. This position plays a key role in keeping service calls organized, technicians informed, and customers updated.

Key Responsibilities

• Scheduling & Dispatch: Maintain the daily service schedule, assign and dispatch technicians to service calls, coordinate schedule changes, and monitor technician availability throughout the day.
• Customer Communication: Receive service requests, gather necessary job information, schedule appointments, and communicate arrival times, delays, or scheduling changes to customers.
• BuildOps Management: Create and update service calls and work orders, maintain accurate customer and job information, update work order statuses, and keep the dispatch calendar current.
• Technician Coordination: Communicate job details and schedule changes to technicians, monitor job progress, and assist technicians with information needed to complete service calls.
• Service Call Follow-Up: Monitor open and pending service calls, identify calls requiring additional work or follow-up, and help ensure outstanding items continue moving toward completion.
• Preventative Maintenance Scheduling: Assist with scheduling preventative-maintenance work and monitoring upcoming and overdue PM services.

Position Expectations

The Service Dispatcher must be highly organized, able to manage multiple priorities, and comfortable working in a fast-paced environment where schedules can change throughout the day. Strong communication, attention to detail, customer service, and follow-through are essential. The position requires someone who can anticipate scheduling needs, address issues as they arise, and keep technicians, customers, and management informed.

• Pay Range: $20.00–$25.00 per hour, depending on experience
• Work Location: In-office position; remote work is not available
• Schedule: Full-time, Monday–Friday

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Griffen Plumbing & Heating’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.