Service Dispatch & Client Care Coordinator

Mast Roofing & Construction, Inc; Oley Township (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

IRA with 100% company match up to 3%

Job summary

Mast Roofing & Construction, Inc in Oley, PA is hiring a full-time Service Operations Coordinator to manage phones, schedules, dispatch, and service administration. You will coordinate with sales and production, maintain CRM, and ensure accurate records while supporting profitable dispatching.

The role requires initiative, quick thinking, and independent judgment to handle payments, scheduling changes, and client communications.

Qualifications

• Experience in service coordination, dispatch, and appointment scheduling.
• Strong client care and administrative operations skills.
• Ability to enter and track information in a CRM during live conversations.

Responsibilities

• Handle high volume calls, schedule appointments, and coordinate with sales and production.
• Maintain CRM and production folders; process payments and tracking.
• Route job pouches and assist with invoicing and contracts as directed.

Skills

Service coordination

Dispatch

Appointment scheduling

Client care

Administrative operations

CRM

Scheduling tools

Tools

CRM

Scheduling tools

Email

Spreadsheets

Multiple applications

Job description

Mast Roofing & Construction, Inc in Oley, PA is hiring a full-time Service Operations Coordinator to manage phones, schedules, dispatch, and service administration. You will coordinate with sales and production, maintain CRM, and ensure accurate records while supporting profitable dispatching.

The role requires initiative, quick thinking, and independent judgment to handle payments, scheduling changes, and client communications.