Roofing Service Operations Specialist

Mast Roofing & Construction, Inc; Oley Township (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Personalized training

Paid holidays

PTO

Medical insurance

Dental insurance

Vision insurance

IRA match

Job summary

Mast Roofing & Construction, Inc in Oley, PA is seeking a full-time Service Operations Coordinator to keep our phones, appointment schedules, dispatch activities, and service administration running accurately and efficiently.

This is a client care representative role with substantial responsibility for coordinating the work behind every client interaction and helping turn incoming opportunities into completed, profitable work.

Qualifications

• Experience in service coordination or dispatch.
• Comfort managing a high volume of phone calls while completing time-sensitive scheduling, dispatch, and administrative responsibilities.
• Fast, accurate keyboarding and the ability to enter data directly into a CRM during live conversations.
• Sound judgment and confidence making timely decisions within established procedures.
• Proven ability to work independently, take initiative, and follow responsibilities through to completion.

Responsibilities

• Handle a high volume of incoming calls with professionalism, urgency, and accuracy.
• Schedule repairs and replacement appointments, service calls, estimates, and final 25 Point roof inspections.
• Coordinate and dispatch repair inspections and production calls under the direction of the Production Manager.
• Generate sales orders in the CRM and ensure complete, accurate records.
• Maintain organized records and keep CRM data current daily.
• Provide prompt support to technicians and sales representatives and communicate updates to the team.

Skills

Phone etiquette

Scheduling coordination

CRM proficiency

Independent problem solving

Attention to detail

Tools

CRM software

Job description

Mast Roofing & Construction, Inc in Oley, PA is seeking a full-time Service Operations Coordinator to keep our phones, appointment schedules, dispatch activities, and service administration running accurately and efficiently.

This is a client care representative role with substantial responsibility for coordinating the work behind every client interaction and helping turn incoming opportunities into completed, profitable work.