Client Care & Scheduling Specialist

Mast Roofing & Construction, Inc; Oley Township (PA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

IRA match

Paid time off

Medical/Dental/Vision

Year-end bonus

SPIFFS

Bonuses

Job summary

Mast Roofing & Construction, Inc is seeking a friendly customer service representative to talk with clients on the phone and help them with service appointments.

You will answer incoming calls, follow a script to collect information, enter data into our system, and schedule service calls and estimates. We offer $18/hr+, bonuses, paid holidays, IRA match and comprehensive benefits, with work in Allentown and Reading areas around Oley, PA.

Join a growing company that values process and growth.

Qualifications

• Excellent phone communication skills.
• Very high attention to detail is required.
• Desire to grow with a developing company.
• Ability to influence clients and provide a positive experience.
• Enjoy following a structured process to ensure consistency.

Responsibilities

• Answering incoming calls.
• Following a script when asking questions to collect information.
• Entering information into our computer program.
• Scheduling clients for service calls and estimates.
• Making outbound calls to confirm appointments.

Skills

Phone communication

Attention to detail

Process adherence

Growth mindset

Influencing clients

Job description

Mast Roofing & Construction, Inc is seeking a friendly customer service representative to talk with clients on the phone and help them with service appointments.

You will answer incoming calls, follow a script to collect information, enter data into our system, and schedule service calls and estimates. We offer $18/hr+, bonuses, paid holidays, IRA match and comprehensive benefits, with work in Allentown and Reading areas around Oley, PA.

Join a growing company that values process and growth.