Service Director / Manager

Cycles Worldwide, LLC; Texas; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Tuesday–Saturday work week

Fun country club environment

Autonomous work environment

Relocation expense reimbursement mayBe

Family First Environment

Job summary

Cycles Worldwide, LLC in Texas seeks a Service Director/Manager to lead the Service Department and join the Management Team, focusing on a quality of life for the right candidate. You will supervise technicians, assign service jobs, and ensure warranty filings and scheduling are accurate, with emphasis on customer communication and timely repairs.

A powersports service background and Lightspeed/EVO DMS experience are required.

Qualifications

• Leadership of a service department with hands-on oversight.
• Warranty filings and service scheduling accuracy.
• Proven motorcycle/powersports service background.
• Strong time-management and customer communication skills.

Responsibilities

• Oversee departmental staff and technicians.
• Assign service jobs to technicians.
• Ensure warranty filings and service scheduling are accurate.
• Maintain good time-management and phone skills for job completions.
• Work with customers to ensure timely responses and quality repairs.

Skills

Oversee staff

Assign tasks to technicians

Attention to warranty filings

Time-management

Customer communication

Tools

Lightspeed / EVO DMS

Job description

A premier family-owned Powersports/Motorcycle dealership in Texas, is currently seeking a Service Director / Manager to supervise our Service Department and to become a key member on our Management Team, while pursuing a quality of life.

Skills needed to succeed include:

• Oversee departmental staff members and technicians
• Assign service job to technicians
• Attention to detail, for warranty filings and service scheduling
• Good time-management and phone skills for job completions
• Work with customers to ensure timely responses and quality completion of repairs.

Requirements include, but not limited to:

• Lightspeed / EVO DMS experience, C-level mechanical skills
• Prior Motorcycle and Powersports service experience

Benefits include:

• Tuesday thru Saturday work week (5 days only)
• Fun, Country Club, Family First Environment
• Autonomous work environment, similar to running your own business

This is a great opportunity for the right person with an outgoing personality wanting to work in a Fun, Team Environment.

Relocation expense reimbursement will be considered.