Assistant Service Manager

Dallas Power Sports; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Dallas Power Sports seeks an Assistant Service Manager to support daily service operations, coordinate repair orders, and assist technicians. You will communicate with customers, track progress, and ensure timely, quality repairs.

This hands-on role requires organization, teamwork, and a commitment to exceptional service. Ideal candidates bring powersports or automotive service exposure, strong communication, and a proactive problem-solving mindset to help keep the shop running smoothly and

Qualifications

• Experience in powersports or related service environment preferred.
• Supervisory or service-management experience a plus.
• Strong communication and customer-service skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Assist with managing daily service department operations and workflow.
• Coordinate repair orders, service appointments, and technician assignments.
• Communicate professionally with customers regarding repairs, estimates, timelines, and service updates.
• Monitor repair progress and help ensure work is completed on schedule and to company standards.
• Assist technicians with parts, service information, and other resources needed to complete repairs.
• Help inspect completed work and ensure customer concerns are properly addressed.
• Maintain accurate service records, repair orders, and department documentation.
• Assist with parts ordering, inventory coordination, and warranty-related processes.
• Support the Service Manager with team coordination, training, and performance expectations.
• Maintain a clean, organized, and safe service department.
• Provide hands-on support to the team when needed and help resolve day-to-day service issues.
• Promote a positive customer experience and represent the company professionally.

Skills

Communication

Organization

Customer-service

Multitasking

Teamwork

Attention to detail

Job description

Dallas Power Sports is seeking a motivated and organized Assistant Service Manager to support the daily operations of our service department. This position works closely with the Service Manager, technicians, and customers to ensure repairs are completed efficiently, accurately, and with excellent customer service.

Key Responsibilities

• Assist with managing daily service department operations and workflow.
• Coordinate repair orders, service appointments, and technician assignments.
• Communicate professionally with customers regarding repairs, estimates, timelines, and service updates.
• Monitor repair progress and help ensure work is completed on schedule and to company standards.
• Assist technicians with parts, service information, and other resources needed to complete repairs.
• Help inspect completed work and ensure customer concerns are properly addressed.
• Maintain accurate service records, repair orders, and department documentation.
• Assist with parts ordering, inventory coordination, and warranty-related processes.
• Support the Service Manager with team coordination, training, and performance expectations.
• Maintain a clean, organized, and safe service department.
• Provide hands-on support to the team when needed and help resolve day-to-day service issues.
• Promote a positive customer experience and represent the company professionally.

Qualifications

• Previous experience in powersports, automotive, motorcycle, ATV, or a related service environment preferred.
• Previous supervisory or service-management experience is a plus.
• Strong communication, organization, and customer-service skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic knowledge of motorcycles, ATVs, scooters, or similar equipment preferred.
• Ability to work as part of a team and take initiative when needed.
• Strong attention to detail and a commitment to quality work.

What We're Looking For

We're looking for someone who is reliable, hands-on, customer-focused, and ready to take on leadership responsibilities while supporting both our technicians and customers. The ideal candidate is someone who can keep the service department organized, solve problems quickly, and help the team deliver an excellent customer experience.