Service Manager - RideNow Ft. Worth

Rnparts; Fort Worth (TX); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Commission-based pay

Medical, dental, and vision insurance

Employer-paid life and short-term-dis

Disability insurance

Job summary

RideNow Powersports in Fort Worth, TX is seeking a Service Manager to lead a high‑performing service department and deliver an outstanding customer experience.

You will oversee scheduling, workflow, parts coordination, RO accuracy, and drive revenue and CSI through coaching, process improvements, and teamwork. The role requires 3+ years of retail service management experience, strong leadership, and hands‑on motorcycle service knowledge.

Qualifications

• 3+ years of management experience in a retail environment (dealership preferred).
• Deep understanding of service operations, workflow optimization, and technician productivity.
• Strong leadership and team-building skills.
• Excellent communication and customer-resolution abilities.
• Mechanically knowledgeable with service diagnostics and repair processes.
• Familiarity with dealer management tools (CDK and/or Lightspeed preferred).
• Motorcycle endorsement preferred.
• Ability to stay organized and manage time effectively.
• Must be able to stand for extended periods and move motorcycles up to 850 lbs.

Responsibilities

• Lead your team, manage operations, and ensure an outstanding experience for every customer.
• Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy.
• Drive key performance metrics: service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability.
• Lead and develop your team through coaching, performance management, and training.
• Collaborate with other department heads to streamline communication and maximize the dealership experience.
• Ensure safety standards and manufacturer requirements are consistently met.
• Resolve customer concerns with professionalism and urgency, reinforcing top-tier service.
• Monitor service pipeline daily, review open ROs for accuracy and customer communication.
• Maintain accurate records and proper cashiering and documentation practices.
• Foster a strong team culture with accountability, continuous improvement, and results.

Tools

CDK

Lightspeed

Job description

RideNow Powersports is looking for a Service Manager who’s ready to deliver top-tier service!

What You’ll Do:

• Lead your team, manage operations, and ensure an outstanding experience for every customer.
• Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy
• Drive key performance metrics: service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability
• Lead and develop your team through ongoing coaching, performance management, and training
• Collaborate with other department heads to streamline communication and maximize the overall dealership experience
• Ensure all safety standards and manufacturer requirements are consistently met
• Resolve customer concerns with professionalism and urgency, reinforcing our reputation for top-tier service
• Monitor and manage the service pipeline daily, reviewing all open ROs for accuracy, completion, and customer communication
• Maintain accurate records and ensure proper cashiering and documentation practices
• Foster a strong team culture with a focus on accountability, continuous improvement, and results

Requirements

What We’re Looking For:

• 3+ years of management experience in a retail environment (dealership preferred)
• A deep understanding of service operations, workflow optimization, and technician productivity
• Strong leadership and team-building skills
• Excellent communication skills with a sharp focus on customer satisfaction and problem resolution
• Mechanically knowledgeable and familiar with service diagnostics and repair processes
• Deep understanding of dealer management tools (CDK and/or Lightspeed preferred)
• Motorcycle endorsement preferred
• Ability to stay organized and manage time effectively
• Must be able to stand for extended periods of time
• Must be able to safely push motorcycles weighing up to 850lbs
• Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
• Must be able to frequently bend, kneel, crouch, and reach to perform job duties.

Why Join RideNow?

• Commission based pay
• Medical, dental, and vision insurance
• Employer paid life and short-term disability insurance

All applicants must pass pre-employment testing including background check, MVR, and drug screening.

IND02

Work Type

On-Site

Position Type

Full Time

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