PARTS/SERVICE MANAGER

Cycles Worldwide, LLC; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Team environment

Growth opportunities

Competitive pay

Job summary

Cycles Worldwide, LLC is seeking an experienced Parts & Service Manager to oversee our busy service department and parts operations at our dealership. You will lead technicians, organize parts, and keep customers informed and satisfied.

We value hands-on leaders with powersports or motorcycle service background, excellent communication, and the ability to manage a fast-paced environment. If you thrive in a dynamic shop, this is your opportunity to impact efficiency and profitability.

Qualifications

• Experience in motorcycle/powersports service management.
• Experience managing technicians and parts operations.
• Strong knowledge of motorcycle parts and repair procedures.
• Excellent customer service and communication skills.
• Able to lead in a fast-paced environment.

Responsibilities

• Oversee daily operations of service and parts departments.
• Schedule and coordinate service technicians and repairs.
• Monitor productivity, workflow, turnaround times.
• Manage parts inventory and orders.
• Communicate repair estimates and updates to customers.
• Obtain customer authorization for repairs.
• Maintain accurate service records and parts invoices.
• Ensure parts availability with techs to minimize delays.
• Address customer questions and warranty-related matters.
• Maintain a clean, organized department.
• Improve department efficiency and profitability.

Skills

Leadership

Customer service

Organization

Communication

Powersports knowledge

Problem solving

DMS

Parts catalogs

Tools

DMS

Parts catalogs

Job description

We are looking for an experienced, motivated, and organized Parts & Service Manager to oversee our busy service department and parts operations. We are a high-volume new and pre-owned motorcycle and ATV dealership looking for a hands-on leader who can keep our technicians productive, our parts department organized, and our customers informed and satisfied.

If you have a strong powersports or motorcycle service background, excellent communication skills, and the ability to manage a fast-paced department, we want to hear from you!

KEY RESPONSIBILITIES

• Oversee the daily operations of the service and parts departments.
• Manage, schedule, and coordinate service technicians and repair work.
• Monitor technician productivity, workflow, and turnaround times.
• Order OEM and aftermarket parts and manage parts inventory.
• Track parts orders, backorders, returns, and special orders.
• Communicate repair estimates, diagnostic findings, additional work, and completion updates to customers.
• Obtain customer authorization for repairs and additional work.
• Ensure repair orders, parts invoices, and service records are accurate and complete.
• Coordinate parts availability with technicians to minimize delays.
• Handle customer questions, service concerns, and warranty-related matters.
• Maintain a clean, organized, and professional service and parts department.
• Help improve department efficiency, customer satisfaction, and overall profitability.

QUALIFICATIONS

• Previous experience in a motorcycle, ATV, powersports, or automotive service department preferred.
• Experience managing technicians, service writers, or parts operations.
• Strong knowledge of motorcycles, ATVs, parts ordering, and repair procedures.
• Excellent customer service and communication skills.
• Strong organizational, problem-solving, and multitasking abilities.
• Comfortable using computers, parts catalogs, and dealership management systems.
• Ability to work independently while leading a team in a fast-paced environment.
• A hands-on, dependable, and professional attitude.

WHAT WE OFFER

• Opportunity to join a busy, established motorcycle and ATV dealership.
• A hands-on management position with responsibility and room to grow.
• A team-oriented work environment.
• Competitive compensation based on experience.
• Opportunity to work with a wide variety of new and pre-owned motorcycles and ATVs.