Service Manager - RideNow Ft. Worth

RideNow Powersports; Fort Worth (TX); Vor Ort; USD 65.000 - 95.000; Vollzeit

Zusammenfassung

RideNow Powersports in Fort Worth, TX is seeking a Service Manager to lead a high-performing service team and deliver top-tier customer experiences.

You will oversee scheduling, workflow, parts coordination, and RO accuracy while driving service revenue, CSI scores, and employee development in a fast-paced dealership environment.

Emphasis on safety, manufacturer standards, and clear communication with other departments to maximize the overall customer journey and profitability.

Aufgaben

• Lead the service team and manage daily operations.
• Oversee scheduling, workflow, and RO accuracy.
• Coordinate parts and repair order throughput.
• Drive service revenue, labor hours per RO, and profitability.
• Coach and develop technicians through performance management.
• Collaborate with other departments to enhance the dealership experience.
• Ensure safety standards and manufacturer requirements are met.
• Resolve customer concerns with professionalism and urgency.
• Maintain records and proper cashiering/documentation.
• Foster accountability and continuous improvement within the team.

Kenntnisse

Leadership

Operations management

Customer experience

Scheduling

Team coaching

Communication

Jobbeschreibung

RideNow Powersports is looking for a Service Manager who’s ready to deliver top-tier service!

What You’ll Do

• Lead your team, manage operations, and ensure an outstanding experience for every customer.
• Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy
• Drive key performance metrics: service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability
• Lead and develop your team through ongoing coaching, performance management, and training
• Collaborate with other department heads to streamline communication and maximize the overall dealership experience
• Ensure all safety standards and manufacturer requirements are consistently met
• Resolve customer concerns with professionalism and urgency, reinforcing our reputation for top-tier service
• Monitor and manage the service pipeline daily, reviewing all open ROs for accuracy, completion, and customer communication
• Maintain accurate records and ensure proper cashiering and documentation practices
• Foster a strong team culture with a focus on accountability, continuous improvement, and results