Service Manager - Powersports Operations Leader

RideNow Powersports; Fort Worth (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

RideNow Powersports in Fort Worth, TX is seeking a Service Manager to lead a high-performing service team and deliver top-tier customer experiences.

You will oversee scheduling, workflow, parts coordination, and RO accuracy while driving service revenue, CSI scores, and employee development in a fast-paced dealership environment.

Emphasis on safety, manufacturer standards, and clear communication with other departments to maximize the overall customer journey and profitability.

Responsibilities

• Lead the service team and manage daily operations.
• Oversee scheduling, workflow, and RO accuracy.
• Coordinate parts and repair order throughput.
• Drive service revenue, labor hours per RO, and profitability.
• Coach and develop technicians through performance management.
• Collaborate with other departments to enhance the dealership experience.
• Ensure safety standards and manufacturer requirements are met.
• Resolve customer concerns with professionalism and urgency.
• Maintain records and proper cashiering/documentation.
• Foster accountability and continuous improvement within the team.

Skills

Leadership

Operations management

Customer experience

Scheduling

Team coaching

Communication

Job description

RideNow Powersports in Fort Worth, TX is seeking a Service Manager to lead a high-performing service team and deliver top-tier customer experiences.

You will oversee scheduling, workflow, parts coordination, and RO accuracy while driving service revenue, CSI scores, and employee development in a fast-paced dealership environment.

Emphasis on safety, manufacturer standards, and clear communication with other departments to maximize the overall customer journey and profitability.