Asst. Service Manager - RideNow Austin

RideNow Group; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Commission based pay

Medical, dental, and vision insurance

Employer paid life and short-term disa

Job summary

RideNow Powersports - Austin is seeking an Assistant Service Manager to lead the service department, drive daily operations, and deliver top-tier customer experiences.

You will manage scheduling, workflow, and invoicing while coaching technicians and coordinating with parts and sales teams. This full-time on-site role offers commission-based pay and benefits.

Qualifications

• 2+ years of management experience in a retail environment (dealership preferred).
• Understanding of service operations, workflow optimization, and technician productivity.
• Strong leadership and team-building skills.
• Excellent communication with a focus on customer satisfaction and problem resolution.
• Mechanically knowledgeable with service diagnostics and repair processes.
• Familiarity with dealer management tools (CDK and/or Lightspeed preferred).
• Motorcycle endorsement preferred.
• Ability to stand for extended periods and safely handle motorcycles up to 850 lbs.
• Ability to move through showroom, lot, and service areas safely.
• Ability to bend, kneel, crouch, and reach as needed.

Responsibilities

• Lead your team, manage operations, and ensure an outstanding experience for every customer.
• Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy
• Drive key performance metrics: service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability
• Lead and develop your team through ongoing coaching, performance management, and training
• Collaborate with other department heads to streamline communication and maximize the overall dealership experience
• Ensure all safety standards and manufacturer requirements are consistently met
• Resolve customer concerns with professionalism and urgency, reinforcing our reputation for top-tier service
• Monitor and manage the service pipeline daily, reviewing all open ROs for accuracy, completion, and customer communication
• Maintain accurate records and ensure proper cashiering and documentation practices
• Foster a strong team culture with a focus on accountability, continuous improvement, and results

Skills

Management experience

Service operations knowledge

Leadership

Customer communication

Mechanical knowledge

Tools

CDK

Lightspeed

Job description

RideNow Powersports - Austin is looking for a Asst. Service Manager who's ready to deliver top-tier service!

What You'll Do:

• Lead your team, manage operations, and ensure an outstanding experience for every customer.
• Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy
• Drive key performance metrics: service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability
• Lead and develop your team through ongoing coaching, performance management, and training
• Collaborate with other department heads to streamline communication and maximize the overall dealership experience
• Ensure all safety standards and manufacturer requirements are consistently met
• Resolve customer concerns with professionalism and urgency, reinforcing our reputation for top-tier service
• Monitor and manage the service pipeline daily, reviewing all open ROs for accuracy, completion, and customer communication
• Maintain accurate records and ensure proper cashiering and documentation practices
• Foster a strong team culture with a focus on accountability, continuous improvement, and results

Requirements

What We're Looking For:

• 2+ years of management experience in a retail environment (dealership preferred)
• A deep understanding of service operations, workflow optimization, and technician productivity
• Strong leadership and team-building skills
• Excellent communication skills with a sharp focus on customer satisfaction and problem resolution
• Mechanically knowledgeable and familiar with service diagnostics and repair processes
• Deep understanding of dealer management tools (CDK and/or Lightspeed preferred)
• Motorcycle endorsement preferred
• Ability to stay organized and manage time effectively
• Must be able to stand for extended periods of time
• Must be able to safely push motorcycles weighing up to 850lbs
• Must be able to safely and efficiently move through the dealership premises- including indoor showrooms, vehicle lots, and service areas- while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
• Must be able to frequently bend, kneel, crouch, and reach to perform job duties.

Why Join RideNow?

• Commission based pay
• Medical, dental, and vision insurance
• Employer paid life and short-term disability insurance

All applicants must pass pre-employment testing including background check, MVR, and drug screening.

Work Type

On-Site

Position Type

Full Time

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