Service Desk - TS/SCI - 171833

Zachary Piper Solutions; Reston (VA); Hybrid; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Paid time off

Job summary

Zachary Piper Solutions is seeking a Service Desk professional in Reston, VA (onsite) to deliver technical troubleshooting services that meet customer business needs and expectations. You will respond to basic customer problems, document incidents, escalate as needed, and track resolution, providing exceptional customer service.

Qualifications include Active TS/SCI, 2+ years IT experience, PowerShell, Security+ certificate, and outstanding communication; salary range is $70,000–$105,000 with

Qualifications

• Active TS/SCI clearance
• 2+ years IT professional experience
• Experience in PowerShell
• Security+ certificate
• Excellent customer service skills

Responsibilities

• Responds to basic customer problems, issues, requests.
• Operates as the entry point for customers, documents, notifies proper department/desk.
• Escalates as necessary, and tracks and follows up on all incidents.
• Demonstrates technical qualities with exceptional customer service in daily responsibilities.
• Resolves system issues with various diagnostic tools
• Mitigates issues within the internal system
• Resolves incident tickets

Skills

PowerShell

Customer service

IT experience

Education

TS/SCI clearance

Security+ certificate

Job description

Zachary Piper Solutions is currently seekinga Service Desk candidate in Reston, VAresponsible for delivering technical troubleshooting services to meet customer business needs and expectations.

Location

Reston, VA (onsite)

Responsibilities

• Responds to basic customer problems, issues, requests.
• Operates as the entry point for customers, documents, notifies proper department/desk,
• Escalates as necessary, and tracks and follows up on all incidents.
• Demonstrates technical qualities with exceptional customer service in daily responsibilities.
• Resolves system issues with various diagnostic tools
• Mitigates issues within the internal system
• Resolves incident tickets

Qualifications

• Active TS/SCI
• 2+ years of IT professional experience
• Experience in PowerShell
• Security+ certificate
• Excellent customer service skills

Compensation

• Salary Range: $70,000 - $105,000 based on experience
• Comprehensive Benefits: Medical, dental, vision, PTO, 401k, sick leave, and a generous PTO package

Keywords

TS/SCI, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, ServiceNow