Service Desk - TS/SCI - 171833

Piper Companies; Reston (VA); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401k

Sick leave

Job summary

Zachary Piper Solutions is seeking a Service Desk professional in Reston, VA, onsite, to deliver technical troubleshooting and support that meets customer needs. You will be the first point of contact, document incidents, and coordinate with teams to resolve issues.

The ideal candidate has an active TS/SCI clearance, 2+ years IT experience, and PowerShell familiarity, plus a Security+ certification and outstanding customer service skills. Comprehensive benefits accompany the role.

Qualifications

• TS/SCI clearance is required.
• 2+ years IT professional experience.
• Experience with PowerShell.
• Security+ certificate.
• Excellent customer service skills.

Responsibilities

• Respond to basic customer problems and requests.
• Serve as entry point for customers, document incidents, notify proper desk.
• Escalate as necessary and track follow-up on incidents.
• Demonstrate technical troubleshooting with strong customer service.
• Resolve system issues with diagnostic tools and internal systems.
• Resolve incident tickets.

Skills

Customer service

Troubleshooting

Tools

PowerShell

Job description

Zachary Piper Solutions is currently seeking a Service Desk candidate in Reston, VA responsible for delivering technical troubleshooting services to meet customer business needs and expectations.

Location

Reston, VA (onsite)

Responsibilities

• Responds to basic customer problems, issues, requests.
• Operates as the entry point for customers, documents, notifies proper department/desk,
• Escalates as necessary, and tracks and follows up on all incidents.
• Demonstrates technical qualities with exceptional customer service in daily responsibilities.
• Resolves system issues with various diagnostic tools
• Mitigates issues within the internal system
• Resolves incident tickets

Qualifications

• Active TS/SCI
• 2+ years of IT professional experience
• Experience in PowerShell
• Security+ certificate
• Excellent customer service skills

Compensation

• Salary Range: $70,000 - $105,000 based on experience
• Comprehensive Benefits: Medical, dental, vision, PTO, 401k, sick leave, and a generous PTO package

Keywords

TS/SCI, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, ServiceNow

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