IT Help Desk Engineer - Windows & Networking, Monthly Bonus

IPsoft; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Base Salary

Monthly Bonus Plan

Medical Insurance

Dental Insurance

Vision Care

Life Insurance

Short Term and Long Term Disability Insurance

401(K) Plan

Flexible Spending Accounts

Paid Time Off

Job summary

IPsoft is seeking a candidate for supporting end users with Windows XP, 7, and 8 in New York City. This role involves resolving software and hardware issues through various channels including telephone and onsite support.

The ideal candidate must demonstrate excellent communication and customer service skills while efficiently documenting issues. Benefits include a competitive base salary, medical insurance, and a 401(K) plan.

Qualifications

• Ability to support end users in Windows XP, 7 & 8 environments.
• Demonstrate methodical troubleshooting skills for software and hardware issues.
• Experience resolving network, server, and computer-related issues.

Responsibilities

• Provide end-user support for software and hardware issues.
• Resolve issues via telephone, tickets, and onsite support.
• Document all issues and update knowledge base articles.

Skills

Excellent communication skills

Customer service skills

Troubleshooting skills

Knowledge of scripting

Tools

VMWare

Active Directory

SAP

Remote tools

Job description

IPsoft is seeking a candidate for supporting end users with Windows XP, 7, and 8 in New York City. This role involves resolving software and hardware issues through various channels including telephone and onsite support.

The ideal candidate must demonstrate excellent communication and customer service skills while efficiently documenting issues. Benefits include a competitive base salary, medical insurance, and a 401(K) plan.