Service Desk Technician — Reactive IT Support (On-Call)

VERA Security, Inc.; Minnetonka Mills (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Business-casual dress code

St stocked lunch room with drinks

Opportunity for professional development and training

Job summary

VERA Security, Inc. is seeking a Support Services Technician to provide excellent reactive client support via our Service Desk. You will manage client expectations, perform diagnostics, and handle warranty repairs, ensuring timely issue resolution.

The ideal candidate has at least 2 years of experience with desktop and server systems, printer troubleshooting, and Microsoft Office 365. The work environment fosters learning and growth with cutting-edge technology.

Qualifications

• At least 2 years of prior Managed Services Provider-related experience.
• Experience with desktop & server operating systems and printer troubleshooting.
• Familiarity with ticketing systems, Microsoft Office 365, and Active Directory.

Responsibilities

• Provide reactive support and manage client expectations.
• Resolve issues via phone, email, and support portal.
• Perform diagnoses and process warranty repairs.

Skills

Desktop & server operating systems

Printer troubleshooting

Phone support

Microsoft Office 365 administration

User Management via Active Directory

MDM management via Intune

Ticketing system experience

Cloud user management via Entra & Exchange Online

Job description

VERA Security, Inc. is seeking a Support Services Technician to provide excellent reactive client support via our Service Desk. You will manage client expectations, perform diagnostics, and handle warranty repairs, ensuring timely issue resolution.

The ideal candidate has at least 2 years of experience with desktop and server systems, printer troubleshooting, and Microsoft Office 365. The work environment fosters learning and growth with cutting-edge technology.