Service Desk Technician

Sira Consulting, an Inc 5000 company; Palm Bay (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Sira Consulting in Florida is seeking an experienced Service Desk Technician to provide front-line IT support for enterprise users, handling hardware, software, network, and account-related issues with a focus on timely resolution.

The role emphasizes strong troubleshooting and customer service in a scalable IT environment, with opportunities to work across Windows devices, Microsoft 365 apps, and onboarding/offboarding tasks.

Qualifications

• 2–5+ years of experience in Service Desk, Help Desk, Desktop Support, or IT Support.
• Strong knowledge of Windows 10/11 troubleshooting.
• Experience supporting Microsoft 365 / Office 365.

Responsibilities

• Provide Tier 1/Tier 2 support to end users via phone, email, chat, remote sessions, and walk-up support.
• Troubleshoot Windows OS on laptops, desktops, printers, peripherals, and mobile devices.
• Diagnose hardware, software, network connectivity, VPN, and application issues.
• Support Microsoft 365 apps: Outlook, Teams, OneDrive, SharePoint, Office.
• Assist with onboarding/offboarding: provisioning, devices, and access management.
• Deploy and troubleshoot laptops, desktops, monitors, docking stations, printers, and IT gear.

Skills

End-user support

Windows troubleshooting

Microsoft 365 support

Job description

We are seeking an experienced Service Desk Technician to provide technical support to end users and ensure timely resolution of hardware, software, network, and account-related issues. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience working in an enterprise IT environment.

Key Responsibilities

• Provide Tier 1/Tier 2 technical support to end users through phone, email, chat, remote sessions, and walk-up support.
• Troubleshoot and resolve issues related to Windows operating systems, laptops, desktops, printers, peripherals, and mobile devices.
• Diagnose and resolve hardware, software, network connectivity, VPN, and application issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Assist with new-hire onboarding and employee offboarding, including account provisioning, hardware deployment, and access management.
• Configure, deploy, maintain, and troubleshoot laptops, desktops, monitors, docking stations, printers, and other IT equipment.

Required Skills

• 2–5+ years of experience in Service Desk, Help Desk, Desktop Support, or IT Support.
• Strong knowledge of Windows 10/11 troubleshooting.
• Experience supporting Microsoft 365 / Office 365.