Service Desk Technician: People-First IT Support

The Judge Group; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

The Judge Group is seeking a Service Desk Technician to join their IT Support team in Phoenix. This onsite role focuses on helping end users, resolving issues, and delivering strong customer service in a fast-paced environment.

You will handle Windows and macOS support, deploy workstations, and assist with Zoom and conference room tech while maintaining a user-first approach. Competitive hourly pay mirrors market norms for service desk roles.

Qualifications

• Experience in a Service Desk, Help Desk, Desktop Support, or similar customer-facing role.
• Experience supporting Windows 10/11 environments.
• Basic experience supporting macOS devices.
• Ability to configure and troubleshoot workstations, monitors, docking stations, keyboards, mice, and other peripherals.
• Experience managing and prioritizing Tier 1 support tickets in a queue-based environment.
• Strong verbal and written communication skills.
• Outstanding customer service skills and the ability to work effectively with users of varying technical skill levels.
• Team-oriented mindset with a willingness to learn and grow.

Responsibilities

• Support Windows and macOS devices.
• Troubleshoot hardware and software issues.
• Assist with workstation deployments.
• Support conference room and Zoom technologies.
• Manage incoming support tickets from users across the organization.

Skills

Service Desk experience

Windows support

macOS support

Workstation setup

Tier 1 tickets

Communication skills

Customer service

Team player

Job description

The Judge Group is seeking a Service Desk Technician to join their IT Support team in Phoenix. This onsite role focuses on helping end users, resolving issues, and delivering strong customer service in a fast-paced environment.

You will handle Windows and macOS support, deploy workstations, and assist with Zoom and conference room tech while maintaining a user-first approach. Competitive hourly pay mirrors market norms for service desk roles.