Service Desk-Helpdesk (1145655)

The Judge Group; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

The Judge Group is seeking a Service Desk Technician to join their IT Support team in Phoenix. This onsite role focuses on helping end users, resolving issues, and delivering strong customer service in a fast-paced environment.

You will handle Windows and macOS support, deploy workstations, and assist with Zoom and conference room tech while maintaining a user-first approach. Competitive hourly pay mirrors market norms for service desk roles.

Qualifications

• Experience in a Service Desk, Help Desk, Desktop Support, or similar customer-facing role.
• Experience supporting Windows 10/11 environments.
• Basic experience supporting macOS devices.
• Ability to configure and troubleshoot workstations, monitors, docking stations, keyboards, mice, and other peripherals.
• Experience managing and prioritizing Tier 1 support tickets in a queue-based environment.
• Strong verbal and written communication skills.
• Outstanding customer service skills and the ability to work effectively with users of varying technical skill levels.
• Team-oriented mindset with a willingness to learn and grow.

Responsibilities

• Support Windows and macOS devices.
• Troubleshoot hardware and software issues.
• Assist with workstation deployments.
• Support conference room and Zoom technologies.
• Manage incoming support tickets from users across the organization.

Skills

Service Desk experience

Windows support

macOS support

Workstation setup

Tier 1 tickets

Communication skills

Customer service

Team player

Job description

Location: Phoenix, AZ

Salary: $18.00 USD Hourly - $22.00 USD Hourly

Title: Service Desk-Helpdesk

Location: Downtown, Phoenix

Onsite: Yes, 5 Days

Can go full time: yes

Rate: 18-22/hr

Contact: Brian Merin; [e-mail]; 215-913-8857

The Role

Our client is seeking a Service Desk Technician to join their IT Support team. This is an excellent opportunity for someone who enjoys helping people, solving technical issues, and delivering exceptional customer service. The ideal candidate can confidently support end users, manage support requests, stay organized in a fast-paced environment, and provide a positive support experience regardless of the technical issue being addressed.

• Support Windows and macOS devices
• Troubleshoot hardware and software issues
• Assist with workstation deployments
• Support conference room and Zoom technologies
• Manage incoming support tickets from users across the organization

You will work closely with end users at all levels, including executive leadership, requiring professionalism, patience, strong communication skills, and a customer-first approach to support.

Success in this role comes from building trust with users while efficiently resolving technical issues and maintaining a high level of service.

Qualifications

• Experience in a Service Desk, Help Desk, Desktop Support, Technical Support, or similar customer-facing technical support role
• Experience supporting Windows 10 and/or Windows 11 environments
• Basic experience supporting macOS devices
• Ability to configure and troubleshoot workstations, monitors, docking stations, keyboards, mice, and other peripherals
• Experience managing and prioritizing Tier 1 support tickets in a queue-based environment
• Strong verbal and written communication skills
• Outstanding customer service skills and the ability to work effectively with users of varying technical skill levels
• Ability to remain professional, empathetic, and solution-oriented when supporting end users
• Team-oriented mindset with a willingness to learn and grow

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Contact: [e-mail]