Help Desk Technician — Flexible Schedule & Growth

Motion Recruitment; Phoenix (AZ); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

PTO

Paid Holidays

Flexible scheduling

Career growth

Job summary

Motion Recruitment in Phoenix, AZ is seeking a Help Desk Support Technician to join its internal IT team on a full-time, onsite basis. You will provide Tier 1 support in a Microsoft environment, handling Microsoft 365, Active Directory, Windows 10/11, desktops, peripherals, and proprietary business applications.

The company is undergoing a technology transformation, bringing IT operations in-house and upgrading infrastructure across multiple locations.

Qualifications

• 2–3 years of Help Desk, Desktop Support, or IT Support experience.
• Experience supporting Microsoft 365.
• Active Directory user administration, including password resets, account management, and account unlocks.
• Windows 10/11 troubleshooting experience.
• Experience troubleshooting laptops, desktops, and peripheral devices.
• Strong customer service and communication skills.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.

Responsibilities

• 70% Windows Desktop & Microsoft 365 Support
• 20% Active Directory & User Administration
• 10% Hardware Deployment & IT Projects
• 90% Hands-On Technical Support
• 10% Project Work & Team Collaboration

Skills

Microsoft 365

Active Directory

Windows 10/11

Desktop hardware

Customer service

Multi-site coordination

Tools

NinjaOne

Job description

Motion Recruitment in Phoenix, AZ is seeking a Help Desk Support Technician to join its internal IT team on a full-time, onsite basis. You will provide Tier 1 support in a Microsoft environment, handling Microsoft 365, Active Directory, Windows 10/11, desktops, peripherals, and proprietary business applications.

The company is undergoing a technology transformation, bringing IT operations in-house and upgrading infrastructure across multiple locations.