Service Desk Technician II: Advanced IT Support & Projects

Pure Infusion; Sandy (UT); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive hourly rate

401(k) Matching

Health, Vision, and Dental Insurance

Over 20 days of paid time off annually

One paid community service day each -

Job summary

Pure Infusion is seeking a Service Desk Technician II to provide advanced end-user IT support and to assist Tier-1 technicians. The role emphasizes incident resolution, knowledge management, and collaboration on IT projects.

Ideal candidates have 3–4 years in help desk environments, strong Windows/macOS skills, and experience with Microsoft 365, AD, and Entra ID. On-site work in Utah with a patient-first tech culture.

Qualifications

• 3–4 years of experience in a help desk, service desk, desktop support, or technical support role.
• Experience providing Tier 2 support or handling escalated technical issues preferred.
• Experience with Microsoft 365, Active Directory, Microsoft Entra ID, endpoint devices, and business networking environments preferred.
• Experience participating in IT projects, deployments, migrations, upgrades, or other technology initiatives preferred.

Responsibilities

• Troubleshoot and resolve advanced issues across Windows/macOS, business apps, hardware, networking, and peripherals.
• Provide support via phone, Teams, email, remote tools, or in person.
• Investigate and resolve issues escalated from Tier 1 technicians.
• Log, track, and manage incidents and service requests in the ticketing system.
• Prioritize requests per SLAs and document tickets clearly.
• Own complex incidents through resolution or escalation.
• Perform user administration using Active Directory or similar tools.
• Assist with workstation deployment, device configuration, and endpoint management.
• Troubleshoot user access, authentication, and Microsoft 365 issues.
• Participate in IT projects including deployments and migrations.

Skills

Windows

macOS

Microsoft 365

Entra ID

Active Directory

Networking basics

End-user support

Remote support

Ticketing systems

Knowledge sharing

Tools

Microsoft Entra ID

Active Directory

Job description

Pure Infusion is seeking a Service Desk Technician II to provide advanced end-user IT support and to assist Tier-1 technicians. The role emphasizes incident resolution, knowledge management, and collaboration on IT projects.

Ideal candidates have 3–4 years in help desk environments, strong Windows/macOS skills, and experience with Microsoft 365, AD, and Entra ID. On-site work in Utah with a patient-first tech culture.