Entry-Level IT Configuration & Deployment Technician

iT1; Phoenix (AZ); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

On-site fitness center

PTO and Holidays

401K Plan

Job summary

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a Configuration Technician I to join our team. iT1 has been ranked as one of Arizona's Best Places to Work for over a decade running in the Small Business category.

This role is an entry-level position in IT consulting and managed services, with hands-on duties configuring and deploying IT assets for client environments.

Qualifications

• 1-3 years of related experience
• Excellent communication written and verbal skills
• CompTIA A+ or comparable experience
• Working knowledge of Windows and Mac operating systems
• Working knowledge of common desktop applications
• Working knowledge of invoice and report printers
• Strong knowledge of desktop and laptop computer hardware
• Knowledge of Autopilot and JAMF is a plus
• Knowledge of PowerShell use is a plus
• Ability to work full time
• Occasional travel (Locally up to 25%)
• Dependable transportation for traveling to client site
• Ability to multi-task?

Responsibilities

• Image and quality-check laptops, desktops, and VDI to ensure proper operation and software installation.
• Install and configure hardware and software on user devices and servers.
• Troubleshoot desktop, laptop, and end-user hardware/software issues.
• Respond to order requests and customer emails to assist in troubleshooting problems.
• Triage and resolve ServiceNow tickets for hardware, software, and access issues.
• Document processes, configurations, and troubleshooting steps accurately.
• Contribute to continuous improvement initiatives.

Skills

Excellent communication

Windows

Mac

Multi-tasking

PowerShell

Autopilot

JAMF

SCCM

Education

CompTIA A+ or comparable experience

Tools

PowerShell

SCCM

Autopilot

JAMF

Job description

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a Configuration Technician I to join our team. iT1 has been ranked as one of Arizona's Best Places to Work for over a decade running in the Small Business category.

This role is an entry-level position in IT consulting and managed services, with hands-on duties configuring and deploying IT assets for client environments.