Service Desk Technician I: Elevate IT Support for End Users

State of South Carolina; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Job security

Health insurance

Retirement benefits

Work-life balance

Job summary

South Carolina Department of Employment and Workforce (DEW) is seeking a Service Desk Technician I to join the IT Operations team. The role handles inbound IT incidents and service requests, communicating with customers, vendors, and IT staff to ensure timely resolutions and high-quality service.

The ideal candidate will have strong customer service skills, basic IT knowledge, and the ability to work under supervision to restore services and support users effectively.

Qualifications

• High school diploma required; experience in office automation systems, data communications system design, installation, operation, repair, sales or processing of information in a data processing environment or related systems.
• Associate or Bachelor's degree may substitute for the required work experience.

Responsibilities

• Act as a liaison between users and the DEW Division of Information and Business Solutions, handling incidents and service requests through logging, classification, prioritization, investigation, escalation (if needed), resolution, recovery, and closure.
• Manage service interruptions or quality reductions, ensuring timely restoration of services within agreed timescales.
• Install, deploy, maintain, relocate, and configure personal computers, printers, and other peripherals.
• Install, maintain, patch, and configure operating systems and software applications.
• Assist with inventory management tasks.
• Provide training to users on the proper utilization of hardware and software resources.
• Follow established procedures and protocols for efficient and effective service delivery.

Skills

Customer service

Interpersonal skills

IT problem-solving

Communication skills

Education

High school diploma

Associate or Bachelor's degree substitution for work experience

Job description

South Carolina Department of Employment and Workforce (DEW) is seeking a Service Desk Technician I to join the IT Operations team. The role handles inbound IT incidents and service requests, communicating with customers, vendors, and IT staff to ensure timely resolutions and high-quality service.

The ideal candidate will have strong customer service skills, basic IT knowledge, and the ability to work under supervision to restore services and support users effectively.