Endpoint Tech Lead — Help Desk & IT Support

State of South Carolina; South Carolina; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid holidays

Parental leave

Retirement plan

Job summary

The State of South Carolina’s Department of Labor, Licensing and Regulation seeks a Help Desk Manager to lead the IT help desk team and ensure reliable support for desktops, laptops, and software across the agency.

The role requires strong communication, problem-solving, and IT security knowledge, with responsibilities including MFA token administration, Office 365, antivirus and data protection, and coordinating endpoint support.

Qualifications

• A bachelor's degree and experience in automated information or communication system design, installation, operation, or repair.
• Related experience may be substituted for the bachelor's degree on a year-for-year basis.
• Moderate knowledge of and skill in using a wide variety of applications, operating systems, protocols, and equipment used in customer organizations.
• Moderate complex problem-solving and analytical skills.
• Knowledge of network services and data communications.
• Knowledge of office automation standards and microcomputer hardware and software.
• Ability to establish working relationships with users.
• Ability to present technical and non-technical reports in a clear and concise manner.
• Ability to communicate effectively, both verbally and in writing.

Responsibilities

• Serve as the Help Desk manager, supervising assigned staff.
• Review and assign help desk requests based on priority and immediate Agency needs and monitor assigned requests.
• Troubleshoot, repair, and resolve routine to complex software and device issues and serve as a technical resource for users.
• Install, configure, troubleshoot, and maintain simple to moderately complex customer hardware and software.
• Serve as the Agency endpoint coordinator, acting as a liaison to users on issues of desktops, laptops, virtual machines, and applications, including providing notification of needed replacements and upgrades.
• Assist in managing the Agency’s anti-virus, encryption, and data loss prevention and applications.
• Provide back-up duties and assistance with assigning and disabling MFA tokens, Microsoft Office 365, and the Mitel phone system administration.
• Assist in IT inventory management, including performing quarterly audits and preparing assets for disposal.
• Complete other duties including, but not limited to, providing data on problematic trends, ensuring information security and assurance policies, principles and practices are applied, and other related duties.

Skills

Help desk management

User support

Technical liaison

Communication skills

Problem solving

Education

Bachelor's degree in IT/IS

Experience in automated information or communication system design/installation/operation/repair

Tools

MFA tokens administration

Microsoft Office 365

Mitel phone system

Job description

The State of South Carolina’s Department of Labor, Licensing and Regulation seeks a Help Desk Manager to lead the IT help desk team and ensure reliable support for desktops, laptops, and software across the agency.

The role requires strong communication, problem-solving, and IT security knowledge, with responsibilities including MFA token administration, Office 365, antivirus and data protection, and coordinating endpoint support.