Help Desk PC Technician — IT Support & End-User Services

AbiRoad Realty, LLC; Charleston (WV); On-site; USD 42,000 - 52,000; Full time

Job summary

The City of Charleston is seeking a PC Technician to deliver front-line help-desk support and end-user assistance. The role covers diagnosing hardware and software issues, login problems, email, mobile devices, and other IT factors to protect City assets and maintain smooth operations.

Responsibilities include deploying equipment, assisting with inventory, and communicating performance data in monthly reports. A WV driver’s license and A+ or equivalent certification are required.

Qualifications

• High School Diploma or GED; 2 years of related IT experience preferred.
• Must possess and maintain a valid West Virginia driver's license; A+ certification or equivalent.

Responsibilities

• Respond in person to requests made via the Help Desk system and telephone.
• Provide remote support via telephone, email, and remote desktop.
• Identify and report on security related anomalies.
• Prepare and deploy computers, peripherals and other technology equipment.
• Manage mobile devices such as smartphones and tablets in addition to any desktops or laptops for service and troubleshooting.
• Attend and actively participate in IT staff meetings, providing suggestions, feedback and updates about ongoing IT operations.
• Assist with inventory of hardware and software.
• Maintain organization and storage of materials and supplies.
• Communicate work activity, completed tasks and performance data to the Director in monthly reports.

Skills

Accountability

Adaptability

Communications

Initiative

Judgment & Decision Making

Customer Service

Professional Development

Teamwork and Cooperation

Leadership

Performance Management

Education

High School Diploma or GED

Associates degree in computer Science or related field preferred

WV Driver's License

A+ Certification or equivalent

Tools

Remote Desktop

Help Desk System

Job description

The City of Charleston is seeking a PC Technician to deliver front-line help-desk support and end-user assistance. The role covers diagnosing hardware and software issues, login problems, email, mobile devices, and other IT factors to protect City assets and maintain smooth operations.

Responsibilities include deploying equipment, assisting with inventory, and communicating performance data in monthly reports. A WV driver’s license and A+ or equivalent certification are required.