Help Desk PC Technician — Front‑Line IT Support

Cityofcharleston; Charleston (WV); On-site; USD 36,000 - 54,000; Full time

Job summary

City of Charleston is seeking a PC Technician to provide front-line help-desk support and end-user assistance. You will diagnose hardware, software, login, email, and mobile device issues while maintaining assets and ensuring smooth operations.

You'll work under close supervision and collaborate with IT staff to deliver timely solutions. Qualified candidates will have a high school diploma or GED, an associate degree preferred, and at least two years of IT support experience.

Qualifications

• High School Diploma or GED; Associate degree preferred.
• Two years of demonstrated IT experience.

Responsibilities

• Respond in person to requests via the Help Desk system and telephone.
• Provide remote support via telephone, email, and remote desktop.
• Identify and report on security related anomalies.
• Prepare and deploy computers, peripherals and other technology equipment.
• Manage mobile devices such as smartphones and tablets in addition to any desktops or laptops for service and troubleshooting.
• Attend IT staff meetings, providing suggestions, feedback and updates about ongoing IT operations.
• Assist with inventory of hardware and software.
• Maintain organization and storage of materials and supplies.
• Communicate work activity, completed tasks and performance data to the Director in monthly reports.

Skills

Accountability

Adaptability

Communications

Initiative

Judgment & Decision Making

Customer Service

Professional Development

Teamwork and Cooperation

Leadership

Performance Management

Education

Associate degree in Computer Science or related field

Job description

City of Charleston is seeking a PC Technician to provide front-line help-desk support and end-user assistance. You will diagnose hardware, software, login, email, and mobile device issues while maintaining assets and ensuring smooth operations.

You'll work under close supervision and collaborate with IT staff to deliver timely solutions. Qualified candidates will have a high school diploma or GED, an associate degree preferred, and at least two years of IT support experience.