Service Desk Support Specialist I

Hendrick Health; Abilene (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Hendrick Health in Abilene, TX seeks a Service Desk Support Specialist I to provide IT helpdesk support to users, handling remote and phone inquiries and documenting issues.

The role requires a high school diploma, strong communication, and problem-solving skills, with occasional off-campus travel for site visits and training. Familiarity with MS Office is preferred.

Qualifications

• High school diploma or equivalent required.
• Customer service or helpdesk experience helpful
• Occasional night, weekend, and holiday work

Responsibilities

• Provide remote support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries over the phone
• Write training manuals
• Maintain daily performance of computer systems
• Respond to email messages for customers seeking help
• Ask questions to determine nature of problem
• Walk customer through problem-solving process
• Clean up computers
• Run diagnostic programs to resolve problems
• Follow up with customers to ensure issue has been resolved
• Gain feedback from customers about computer usage
• Assist with maintaining Inventory & Deliveries

Skills

Written communication

Verbal communication

Critical thinking

Time management

Teamwork

Customer service

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Service Desk Support Specialist I are IT professionals who provide technical help for client of an organization. Specialist respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. Service Desk Support Specialist I are accountable for gathering information through a client conversation and typically offer the first point of contact with the client.

JOB REQUIREMENTS

• High School Diploma or equivalent
• None
• Required Licenses/Certifications
• N/A
• Required Skills, Knowledge, and Abilities
• Written and oral communication skills
• Ability to use critical thinking skills to analyze and solve problems
• Ability to manage multiple deadlines and tasks
• Ability to work successfully in a team environment
• Occasional night, weekend, and holiday work
• Occasional off-campus and overnight travel for site visits and training
• Customer service or helpdesk experience helpful
• Familiar with Microsoft Office products including Excel, Word, and PowerPoint
• Provide remote support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries over the phone
• Write training manuals
• Maintain daily performance of computer systems
• Respond to email messages for customers seeking help
• Ask questions to determine nature of problem
• Walk customer through problem-solving process
• Clean up computers
• Run diagnostic programs to resolve problems
• Follow up with customers to ensure issue has been resolved
• Gain feedback from customers about computer usage
• Assist with maintaining Inventory & Deliveries