Service Desk Technician — Flexible Hours & Onsite Support

Insight Global; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Insight Global is seeking a Service Desk Technician to join one of our clients' internal IT teams. You will provide front-line support to employees at a walk-up service desk, helping with hardware, software, mobile devices, and basic troubleshooting.

The role emphasizes strong customer service and the ability to explain technical concepts to non-technical users. Candidates should have 1-2 years of IT support experience, excellent communication, and a customer-first mindset.

Qualifications

• 1-2 years of hands-on desktop support or help desk experience.
• Experience with Windows workstations and laptops.
• Hardware setup, deployment, imaging, and device troubleshooting.
• Experience supporting Microsoft 365 applications.
• Troubleshooting printers, peripherals, docking stations, monitors, and mobile devices.
• Strong customer service and communication for non-technical users.
• Experience creating, updating, and resolving tickets in an IT helpdesk system.
• Active driver’s license and ability to travel between Tampa-area locations.
• CompTIA A+/ ITIL certifications highly preferred.

Responsibilities

• Provide front-line IT support at a walk-up service desk.
• Configure and troubleshoot devices and software for employees.
• Assist with Microsoft 365 applications and printers.
• Document and track support requests in the IT ticketing system.
• Travel between Tampa-area offices as needed.

Skills

Desktop Support

Customer Service

Windows OS

Microsoft 365

Ticketing System

Communication Skills

Education

CompTIA A+ certification preferred

Job description

Insight Global is seeking a Service Desk Technician to join one of our clients' internal IT teams. You will provide front-line support to employees at a walk-up service desk, helping with hardware, software, mobile devices, and basic troubleshooting.

The role emphasizes strong customer service and the ability to explain technical concepts to non-technical users. Candidates should have 1-2 years of IT support experience, excellent communication, and a customer-first mindset.