Service Desk Technician

Insight Global; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Insight Global is seeking a Service Desk Technician to join one of our clients' internal IT teams. You will provide front-line support to employees at a walk-up service desk, helping with hardware, software, mobile devices, and basic troubleshooting.

The role emphasizes strong customer service and the ability to explain technical concepts to non-technical users. Candidates should have 1-2 years of IT support experience, excellent communication, and a customer-first mindset.

Qualifications

• 1-2 years of hands-on desktop support or help desk experience.
• Experience with Windows workstations and laptops.
• Hardware setup, deployment, imaging, and device troubleshooting.
• Experience supporting Microsoft 365 applications.
• Troubleshooting printers, peripherals, docking stations, monitors, and mobile devices.
• Strong customer service and communication for non-technical users.
• Experience creating, updating, and resolving tickets in an IT helpdesk system.
• Active driver’s license and ability to travel between Tampa-area locations.
• CompTIA A+/ ITIL certifications highly preferred.

Responsibilities

• Provide front-line IT support at a walk-up service desk.
• Configure and troubleshoot devices and software for employees.
• Assist with Microsoft 365 applications and printers.
• Document and track support requests in the IT ticketing system.
• Travel between Tampa-area offices as needed.

Skills

Desktop Support

Customer Service

Windows OS

Microsoft 365

Ticketing System

Communication Skills

Education

CompTIA A+ certification preferred

Job description

Job Description

Insight Global is seeking a Service Desk Technician to join one of our clients' internal IT teams. This individual will provide front-line support to employees through a walk-up service desk, assisting with hardware, software, mobile device, password, and basic troubleshooting issues. The ideal candidate will have strong customer service skills, enjoy working directly with people, and be able to clearly explain technical concepts to non-technical users. Responsibilities include addressing end-user technology issues, configuring and troubleshooting devices, assisting with Microsoft 365 applications, documenting support requests, and ensuring a positive support experience for employees. Candidates should have 1-2 years of IT support experience, excellent communication skills, a professional demeanor, and a customer-first mindset. This position offers flexible hours and averages 35 hours per week. Candidates will work onsite in the Tampa Bay area and may provide support across multiple office locations as needed.

Skills and Requirements

• 1-2+ years of hands-on Desktop Support, Help Desk, or End User Support experience.
• Experience troubleshooting and supporting Windows workstations and laptops
• Experience with hardware setup, deployment, imaging, and device troubleshooting.
• Experience supporting Microsoft 365 applications.
• Experience troubleshooting printers, peripherals, docking stations, monitors, and mobile devices.
• Strong customer service and communication skills with the ability to support non-technical users.
• Experience creating, updating, and resolving tickets in an IT ticketing system.
• Active driver's license and ability to work onsite and travel between Tampa-area office locations as needed.
• CompTIA A+/ ITLL Certifications highly preferred.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].