Service Desk Technician — Customer-First IT Support

Transitional Technologies Inc; Crestwood (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in technology support is looking for a Service Desk Technician in Crestwood, KY. This role is designed for individuals who excel in problem-solving and customer service within a dynamic environment. Applicants should have relevant experience, a customer-first attitude, and a desire to learn new technologies. You will be responsible for maintaining user uptime, troubleshooting network issues, and ensuring the highest level of client satisfaction.

Qualifications

• Required three years of technical support experience, preferably in SMB markets.
• Knowledge of supported software and technologies like PSA and RMM.
• Valid driver’s license and reliable transportation are mandatory.

Responsibilities

• Manage service requests and collaborate with staff and vendors.
• Perform technical triage on customer requests.
• Analyze remote monitoring reports to resolve issues.

Skills

Problem-Solving

Customer Service Orientation

Documentation

Communication

Interpersonal Skills

Dependability

Organization

Flexibility

Education

Associates or Bachelor’s Degree

Tools

RMM Tools

PSA Tools

Job description

A leading company in technology support is looking for a Service Desk Technician in Crestwood, KY. This role is designed for individuals who excel in problem-solving and customer service within a dynamic environment. Applicants should have relevant experience, a customer-first attitude, and a desire to learn new technologies. You will be responsible for maintaining user uptime, troubleshooting network issues, and ensuring the highest level of client satisfaction.